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“Friendly Staff - Good Location”

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Holiday Inn Express Cardiff Bay
Ranked #17 of 74 Hotels in Cardiff
Reviewed February 25, 2013

Stayed here Friday and Saturday for the game against Ireland. Very friendy and helpful staff. Included breakfast was good quality. Very good, safe, and quiet location. Easy walk one way into city centre and Millenium Stadium; easy walk the other way to Red Dragon Centre / Millenium Centre / Mermaid Quay. Only downside was the result :-)

  • Stayed: February 2013, traveled with friends
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Thank Steve031001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded March 22, 2013

Dear Steve031001

Thank you for taking the time to leave such a lovely review for us. It's great to read that you enjoyed our location and that you found the team to be friendly. Sadly, can't do much about the rugby result - but there is always next time!

We look forward to welcoming you back to the hotel the next time you are planning a visit.

Kind Regards

Karen Matthews
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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638 - 644 of 868 reviews

Reviewed February 23, 2013

A warm friendly welcome and great value for money. I stayed here with my husband and two daughters for two nights and we were all comfortable,warm and felt welcomed here. The free breakfast is a bonus if you have children as it keeps costs down and there is plenty to choose from. You can walk to Mermaid Quay and The Red Dragon Centre from the hotel where you will find lots of places to eat and shop. A great place to stay in Cardiff Bay well done Holiday Inn Express.

Room Tip: Book early for bigger discounts
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  • Stayed: February 2013, traveled with family
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1  Thank KazSun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded February 25, 2013

Dear KazSun

Thank you for taking the time to leave such a lovely review for us. It's great to read that you found us to be value for money and that you all enjoyed your visit to Cardiff.

We look forward to welcoming you back to the hotel the next time you are planning a visit to the city.

Kind Regards

Karen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2013

I've stayed in this hotel before during the working week and have found it to be a typical HI Express: clean, well presented a decent breakfast and an affordable price.

This visit was the first time I'd stayed on a Friday night, and the place was full of drunken revellers. They were coming and going all night, making lots of noise outside of the hotel and in the corridors. The particular highlight was one genius singing 'show me the way to go home' as he staggered past our door at 4am.

I needed to make an early start the next day, and was able to get a limited early breakfast which was much appreciated.

The staff were courteous and I think problems are much around the clientele, binge drinking culture etc.

I also noticed that the car park had been plastered with 'lock your valuables' posters since my last visit, so suspect car crime may be on the up in the area.

Stayed: February 2013, traveled as a couple
Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded February 25, 2013

Dear Andy C

Thank you for taking the time to comment on your recent stay with us.
I am sorry to read that you did not sleep well on the Friday evening due to the noise from other guests in the hotel. I know that the team are usually very quick to remind guests returning from a night out to be considerate to our other residents.

We have been displaying advisory notices in our car park regarding valuables for the past couple of years, to remind our guests not to leave anything in their cars - on the advice of the local police and to remove temptation from any opportunists. This was done at the same time as we installed CCTV Cameras in the car park for additional security.

Thank you once again for taking the time to leave this feedback for us and we look forward to welcoming you back to the hotel in the near future.

Kind Regards

Karen

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Reviewed February 17, 2013

Simple but effective great place just to sleep at. Would recommend it to any one who wants a place to for the night. Very close to the city and easily accessible too and from.

Very clean and staff were welcoming and polite

Couldn't ask for much more

  • Stayed: October 2012, traveled on business
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1  Thank SteffanPaddler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded February 25, 2013

Dear SteffanPaddler

Thank you for taking the time to recommend our hotel and I'm delighted to read your comments with regards to cleanliness and the politeness of our team.

We look forward to welcoming you back soon.

Kind Regards

Karen

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Reviewed February 15, 2013

This is a great place to stay for a city break in Cardiff. You can walk in one direction to the city centre or the other direction to Cardiff Bay with the pubs and restaurants at Mermaid Quay. No need to use the car. We were warmly welcomed by pleasant staff and continued to be impressed by all the staff during the two night stay. We liked the clean, sleek, modern lines of the decor in the bedrooms which were well equipped and comfortable. NIce bathroom with lovely big walk in shower and everything cleaned to a high standard. The help-yourself breakfast was a bonus, simple but adequate and available until fairly late on a Sunday for those who didn't want an early start. Will stay again.

Room Tip: On one side the rooms overlook the car park. On the other side they overlook the water of the old d...
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  • Stayed: January 2013, traveled as a couple
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1  Thank Jules3377
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this reviewResponded February 25, 2013

Dear Jules3377

Thank you for taking the time to leave such a lovely review of our hotel. We will all certainly look forward to welcoming you back the next time you are planning a visit to Cardiff.

Kind Regards

Karen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2013 via mobile

Although it was a happy stay, beds were not the best. Glad it was only a one nyt stay! Not sure i cud ave done another nyt tbh. Staff very friendly and helpful. Room was spotless. Breakfast was in with the price... I wud ave been more than happy to paid. Super vaule. Only fault was the bed.

  • Stayed: February 2013
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Thank Anna-Maria O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

We stayed here for 2 nights after a weekend tour around Cardiff & Swansea, it is a very good place to stay, its just a shame that they only provide a continental breakfast otherwise it would be an excellent place to stay although there is a harvester type of place at the top of the car park, the room was very well equipped and the power shower was to die for (I have never spent so much time under the shower) but it was so good. there is a pub attached to the eatery.

  • Stayed: June 2012, traveled as a couple
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Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cardiff Bay

Address: Longueil Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#10 Family Hotel in Cardiff
#18 Business Hotel in Cardiff
#19 Romantic Hotel in Cardiff
Price Range: $66 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Cardiff Bay 3*
Number of rooms: 87
Official Description (provided by the hotel):
The Waterfront area of the old East Dock in Cardiff Bay is the prime position of the Express by Holiday Inn. Only 15 minutes walking distance from the centre of Cardiff makes a great place to stay, and to view the magnificent local shops and picturesque Arcades.Walking distance to Mermaid Quay and Millennium Centre. It is also situated in the heart of Cardiff's exciting Bay Development. With places of interest including Cardiff Castle, the home of the Welsh Assembly, the Millennium Stadium, The Millennium Centre, Techniquest the Children's Science Museum and the Museum of Welsh Life at St.Fagans, the Express by Holiday Inn Cardiff Bay is your one and only choice for accommodation in Cardiff. The Express by Holiday Inn is located just off M4 Motorway, which makes access very easy, and brings you around the city centre, showing you attractions like you have never seen before. There is ample onsite parking, which is charged at £6 per 24 hours. For your peace of mind, our car park is monitored 24 hours a day by CCTV.Please do not hesitate to contact us for any further information. ... more   less 
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Also Known As:
Holiday Inn Express Cardiff Bay Hotel Cardiff
Holiday Inn Cardiff Bay
Holiday Inn Express Cardiff Bay Wales

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