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“Delivers what you expect”
Review of Hilton Cardiff

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Hilton Cardiff
Ranked #9 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Milford Haven, United Kingdom
Level Contributor
129 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Delivers what you expect”
Reviewed July 8, 2014

The Hilton in Cardiff is exactly what you would expect from the Brand. Clean and tidy and really nice staff. We booked a junior suite on a sunday night and were given the room early. Unfortunately it stank! Stale and outside the door were seven empty beer bottles so obviously someone had a good night.
We complained and were instantly given another room, we had to wait until 4pm for it which was a bit of a bummer but we sat in the executive lounge until it was ready so all good.

Overall a nice experience, the executive lounge is an added bonus and we made the most of the free vodka ;-)

  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Daleybaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonCardiff, Guest Relations Manager at Hilton Cardiff, responded to this review, July 9, 2014
Dear Daleybaby,

Thank you for your fab review and your comments regarding your room, our team of staff and our executive lounge! They are so pleasing to read thank you!

Sorry to see that your room smelt but thrilled that my team of staff moved you to another room which I hope was better for you!

We look forward to seeing you again very soon.

Kind Regards

Rachel Cornelius
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,974 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (662)
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English first
Blackpool, United Kingdom
Level Contributor
369 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 479 helpful votes
Reviewed July 6, 2014

Recently I stayed in this great 5 star hotel with my family. I booked family deluxe double room. It's double beds are so comfortable and with a good view of the city from the fifth floor. We had our dinner at Razzi restaurant, really we it's fabulous. Breakfast as usual Hilton quality. Mainly the location of the hotel very convenient to explore the city. Overall we enjoy the stay!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Prem K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, July 7, 2014
A big thank you for your review of the Hilton Cardiff.

I am so pleased that you enjoyed your visit on this occasion and I really do hope that we will have the opportunity of welcoming you back to the hotel in the near future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glossop, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
Reviewed July 4, 2014

The Hilton Cardiff is very well-paced for access to the city centre. The hotel staff were all extremely helpful. Rooms are excellent and very clean. Breakfast is very good. Great views across the road to the castle. I would recommend this hotel.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, July 7, 2014
Thank you for taking the time to share your experience about your recent stay at our hotel.

Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments.

I do hope that we will have the opportunity of welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stourbridge, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 3, 2014

I love this hotel, I won't stay anywhere else in wales. As a diamond member I normally get free room upgrades and have stayed in the exec rooms and junior suites here. All my rooms have been fab, food is great and breakfast to, ask chef if you want poached eggs or omelette.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank volkswarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, July 7, 2014
Thank you it is great to read that you love our hotel.

I am pleased to hear you find the bedrooms, service and food to your liking and thanks for your suggestions and recommendations.

We look forward to welcoming you back to our hotel in the not too distant future.

Kind regards
Louisa Stride
PA to General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 3, 2014

Standard Hilton Fare - decent, spacious room. Crowded breakfast area with tastier options near the hotel at 20% of the Hilton Cost.
V busy with Hen and Stag Do's and other events within the hotel which tended to crowd the communal area.
An eye watering £75 for 10 days WIFI or £15 for 24 hours - when are hotels going to learn that Wifi is one of the most important item for guests paying £125+ per night?
Excellent location and friendly staff.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank quarterj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, July 7, 2014
I would like to say thank you for taking the time to review the Hilton Cardiff.

It was really great to read that you enjoyed the central location and our the superb service you received by all the team here in the hotel. I have also noted your feedback regarding the WIFI service in the hotel and we will take your comments under consideration as we continually work to improve our guest experience.

We hope you will consider staying with us in the future.

Kind regards
Louisa Stride
PA to General Manager
Hilto Cardiff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
143 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed July 3, 2014

I booked an Executive Room at Cardiff and was very disappointed when I actually entered the room. It was small, only just room enough for the King Size Bed and one small arm chair and small coffee table. The Bed was comfortable, but that was about the best of it. There was a Safe but it was so close to the floor that it could only be operated by kneeling and then bending forward but it was so close to the entrance door that it was virtually impossible to use. The shower cubicle was placed in a recess so that the entrance space was limited to about 400mm, the doors were on the corner of the cubicle but being in a recess the width of only one door was effective. The was a kettle for making tea and coffee but only enough tea bags for one cup per person per day, no biscuits. The Executive Lounge was very good.

The best part of the hotel was the staff, they were helpful, mannerly and really excellent. The food in the Restaurant was well priced as was the wine.

I would not stay at this hotel again unless they gave me a larger room, they said all the executive rooms were all the same size so that rules out another visit.

Room Tip: Save money and stay in a standard room. They appear to be the same size except that you do not get...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Abogail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, July 7, 2014
Thank you for taking the time to share your experience about your recent stay at our hotel.

We sincerely appreciate your feedback regarding the size of your executive bedroom and we're very sorry you were unhappy as we normally receive great comments regarding these rooms. We we will certainly take your comments under consideration as we continually work to improve our guest experience.

We hope you will consider staying with us in the future and please do not hesitate to contact me if I can be of any assistance.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United Kingdom
Level Contributor
94 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed July 3, 2014

LOCATION: Good central location. Close to Cardiff Castle and taxi fare to Cardiff Central Station is only around £5.

ROOM: I had booked a King Deluxe With View and was not disappointed with the quality of the furnishings. The room was spacious and clean. Little details have been taken care of such as ensuring there was a plug next to the bed to charge your phone. The well-stocked minibar is electronic so if you pick anything up you will be charged. The iron worked and the hairdryer was sufficient. AC was good.

BED: Comfortable king size bed with a range of pillows. I was relieved to finally find a hotel which actually provides a king size mattress rather than zipping two together!

BATHROOM: The spacious bathroom had a large shower, bath and nice toiletries.

DINNER: Nice three course meal. The atmosphere was relaxed and you did not feel rushed. I had prepaid for dinner in advance and there was sufficient choice. The staff are helpful in telling you appoint the supplemented options. The only thing to remember is beverages are not included and you have to sign a receipt before you leave the restaurant.

BREAKFAST: Excellent choice for vegetarians too with hot and cold options. A good spread of croissants, pastries, yoghurts, fruits and fresh fruit juices. I had a rather enjoyable breakfast opposite the castle.

SLEEP QUALITY & IMPROVEMENTS: I was woken up by the cleaning trolleys outside my room so perhaps the noise levels should be monitored at night within the hotel. Could have done with an extendable mirror for makeup in the bathroom. Wifi should be free. Would like more tea/coffee options as they were very basic.

OVERALL: I would definitely return to this hotel next time I am in Cardiff. The staff are helpful and it is generally a nice hotel.

Room Tip: Ask for a room away from the cleaners/staff room to avoid being woken up by the trolleys
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaanii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to GM at Hilton Cardiff, responded to this review, July 7, 2014
Thank you for taking a moment to share your experience.

I am pleased to hear you found the hotel to your liking and it was really great to read your detailed review of the hotel.

We do look forward to welcoming you back to our hotel in the not too distant future and a big thank you once again.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cardiff

Property: Hilton Cardiff
Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#6 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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