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“Lovely staff & room ”
Review of Hilton Cardiff

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Hilton Cardiff
Ranked #8 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely staff & room ”
Reviewed January 15, 2014 via mobile

Lovely room, lovely bathroom & the staff very friendly. Only thing was furniture in our room was quite dated. Nice bar too. Would visit again. Right near all the shops & bars. Paid extra for a view. Lovely kingsize bed. Value for money! Can't wait to visit again.

Stayed January 2014
Helpful?
Thank Mummy2b1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (674)
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Swansea, United Kingdom
Level 6 Contributor
430 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
Reviewed January 14, 2014 via mobile

I visited the spa facilities at this hotel at the weekend for the second time and as before I really enjoyed. The pool is good and a decent size. All of the other spa facilities (sauna, steam room, jacuzzi) were also very good and nice and clean. The hotel is in a perfect location as it's right in the centre of Cardiff. It didn't disappoint at all and lived up to the standards that you'd expect from a Hilton. I'd certainly go again.

Stayed January 2014, traveled with friends
Helpful?
Thank Ciara19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anglesey
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 14, 2014

stayed at the Hilton for my wife birthday at beginning of january. the room was nice and large compared to other hotels only problem being that the housekeeping team didn't seem to clean to the high standard normally expected, found wrapper by beside table, what looked like chewed paper stuck on picture above bed.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank llanfair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, January 27, 2014
Thank you for taking the time to write a review of the Hilton following your visit at the beginning of January.

I would like to offer my apologies for your comments concerning the cleanliness of your bedroom and I would like to reassure you that this is certainly not indicative of our normal high standards.

I do hope that we will have the opportunity of welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level 5 Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 12, 2014

Everything you'd expect from a city centre Hilton hotel, topped with a very warm welsh welcome. We were a group of 7 staying for a birthday celebration weekend and when the front desk found out they had a cake delivered to the room. In fact the front desk did everything they could to help us over the weekend. If only every big chain hotel could be like this.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, January 14, 2014
Dear Paul,

A big thank you for such a great review of the Hilton Cardiff following your birthday celebration weekend.

It is really great to read your comments regarding the help and service your received from our Reception team and something they all take great pride in.

I do hope that we will have the pleasure of another visit soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Street, United Kingdom
1 review
Reviewed January 12, 2014

Friendly and well presented staff 24/7 very informative however lack of information about pool access or spa offer on arrival, which is very important because I did not knew it if I can go there or not. All areas very clean and tidy. I will back there as the service is great and worth of the price.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lukasz T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, January 14, 2014
I would like to thank you for taking the time to review the hotel following your recent visit to Cardiff.

I am pleased that you enjoyed your stay and the presentation and service from the team here at the Hilton.

I have also noted your remarks concerning information regarding our leisure facilites and the Escape Spa and this is certainly something that we will take on board and thank you for bringing this to our attention.

I do look forward to welcoming you back in the near future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level 3 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 11, 2014

When we arrived at the hotel the reception staff were very efficient and helpful we had valley parking which was worth the money. Our rooms were ready straight away which was great the rooms were large clean and well equipped. The health club pool, jacuzzi, steam room and sauna were lovely after a day of shopping. Our two daughters had massages which were very professionally done.
The valet parking and concierge were first class especially the concierge very helpful and friendly thank you!

Room Tip: We had one room with a castle view which was lovely at night when lit up room 310 the other room wa...
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracey123223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, January 14, 2014
A big thank you for your first class review of the Hilton Cardiff.

I am so pleased that along with your family you enjoyed your visit to the hotel and were really happy with the service you received. It is great to see that you took advantage of our Livingwell Health Club and were able to relax after a hard days shopping !

Looking forward to your next visit to the hotel.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mold, United Kingdom
1 review
Reviewed January 11, 2014

The hotel staff were friendly and helpful. The location of the hotel is excellent for shopping, nightlife and sporting events. The rooms were spotless and well appointed. On the down side the waitress in the restaurant had very little English which made ordering difficult. I was also charged for dinner that had been prepaid. This was rectified after a discussion.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Christine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, January 14, 2014
Thank you for taking the time to review our hotel following your recent visit to Cardiff.

It is always great to read such positive comments regarding the standard of service you received our central location and facilities available to our guests here in the Hilton Cardiff.

May I also apologise for the issue you encountered in our Restaurant and I am pleased to read that this was rectificed for you by the team.

I do hope that we will have the opportunity of welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cardiff

Property: Hilton Cardiff
Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#5 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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