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“cardiff hilton”
Review of Hilton Cardiff

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Hilton Cardiff
Ranked #9 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Pasco, Washington
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“cardiff hilton”
Reviewed October 22, 2013 credit card Amex Card Member Review

It is an older hotel but the staff is very friendly. The executive lounge closes too early and has a limited stock of beverages.
It is in a great part of town, the bed was comfortable. Breakfast was great and the view from the executive lounge is spectacular.

Stayed September 2013, traveled on business
Helpful?
Thank TravelingEngineer56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, October 23, 2013
Thank you for taking the time to write a review of the Hilton Cardiff.

I was pleased to read that you enjoyed our location, your comfortable bed and the view from the executive lounge.

I have also noted your feedback regarding the service times in the lounge and we will certainly take your comments on board and thank you for bringing to our attention.

I do hope that we will have the pleasure of welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Cardiff, United Kingdom
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 22, 2013

My husband and i have stayed in the Hilton in Cardiff a couple of times.
Due to the "suite upgrade" being not as nice as a deluxe room, and the pay tv not working , we were moved to an executive room overlooking the Castle. (I would definately avoid paying more for the "suites", ours was on the first floor with no view and it looked like it was only a suite because it was a large strange shape.) The view in the executive room was fab even though the pay tv still didn't work.
The executive lounge has lovely big windows and the complimentary evening drinks and canapes are well worth taking advantage of. There's an excellent range of alcoholic drinks as well as non alcoholic which you can help yourself too.
The lady we encountered in the lounge wasn't particularly nice. She asked me, my husband and brother which room we were staying in to check that we were allowed in, even though you can't get in without an executive room key card. She didn't ask anyone else the entire time we were there which was a few hours.
When we stayed previously we complained about a couple of little things and were told to make up for it we would get a free dinner for 2 at the restaurant. We were expecting an amazing meal but were given the cheap menu where we had to pay extra for every little thing, even a sauce for a steak. We also had to pay for our own drinks. Obviously it was still nice to get but it was again a bit of a let down.
Overall the rooms seem to need updating, there are lots of scuffs on furniture, and mold on grout in the bathrooms, and generally not the standard you would expect from the hilton. It's a fantastic building and right in the heart of Cardiff but generally could be improved.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank Sian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, October 23, 2013
Thank you for your review of the hotel.

It was disappointing to read of the issues you experienced following your return visit to our hotel and I apologise for any upset caused at the time. I do appreciate you bringing these comments to our attention.

I look forward to welcoming you back in the near future.

Kind regards
Louisa Stride
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 21, 2013 via mobile

Used the hotel to host recent college reunion. The hotel is centrally located in Cardiff within a minute's walk of the shops. Excellent service. Staff could not have been more helpful with both the pre booking or during our stay. Good food. Good value. Good service.

Stayed October 2013, traveled with friends
Helpful?
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, October 23, 2013
Thank you for your review of our hotel following your visit for your reunion.

I am pleased that you enjoyed your visit and it was great to read your fantastic comments regarding our food, value and service. Your great feedback will be shared with the team.

I do hope that we will have the opportunity of welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 21, 2013

I have had the best of my times in Hilton Cardiff..Amazing Welcome, Good service, best food and best view of the city from the top executive floor....I had the best of my time in the restaurants and also in the nearby clubs !!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RAVGI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, October 22, 2013
A big thank you for first class review of the hotel.

It was great to read your positive comments regarding your amazing welcome, good service and food available in our hotel. I was also pleased to read that you enjoyed the view from our Executive Lounge.

I do hope that we will have the opportunity of welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wales
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 20, 2013

My wife and I took a 5 day coach trip to Cardiff from Caernarfon, and we stayed at The Hilton hotel, we had never stayed at a Hilton hotel before, so we did not know what to expect,the hotel is situated 5 mins walk from the main shopping areas, from the very start the receptionist found us an alternative room to the one we received, as I am in a wheelchair and can't open the fire doors when I'm on my own, in the restaurant we were looked after like royalty, the duty manager Alan made sure that we got an easy accessible table. the 2 members of staff that were outstanding in the restaurant were a young man named Rhys and a young French lady named Lucy who had only been with the company for 1 month, they really went that extra mile to make sure that we had everything we needed, although very busy they always had time for a little chat, the room was spotless and the chamber lady was so friendly and helpful, we will be going back to the Hilton before Christmas, when we do our Christmas shopping, we can't praise all the staff and the hotel enough, thank you Hilton for giving us a really brilliant break, see you soon.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DustyWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, October 22, 2013
A big thank you for a wonderful review of the Hilton Cardiff.

Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great feedback.

I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
42 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 19, 2013 via mobile

Great friendly front of house staff. Reception staff made us feel very welcome. Room was very clean, bed was a bit on the firm side but comfortable. Hugh shower cubicle just a pity the water was a trickle. Breakfast was well presented and of a good quality.

Overall a great central location and comfortable stay

Stayed October 2013, traveled on business
Helpful?
Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, October 22, 2013
Thank you for taking the time to write a review of our hotel following your recent visit.

I am so pleased that you enjoyed the warm welcome from both our Reception and Front of House team and it would our pleasure to have you stay here with us in Cardiff.

Please do accept my apologies for the pressure of the water from your shower and for any inconvenience this may have caused to you.

I do look forward to welcoming you back in the near future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CARDIFF, United Kingdom
1 review
Reviewed October 19, 2013

Over all a wonderful stay at the Hilton as usual..right in the city centre with views of the castle. very near to all the shops which was fantastic and the staff were very polite and helpful at all times, nothing was to much trouble. We would recommend any of our friends to stay there with out question. Room was amazing as were all the facilities as they always are in a Hilton.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, October 22, 2013
A big thank you for your review of the Hilton Cardiff.

It was our pleasure to welcome you back to the hotel and I am so happy you enjoyed your visit once again. Your comments regarding the service, facilities and our central location are greatly appreciated and will be shared with the team.

Looking forward to your next visit !

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cardiff

Property: Hilton Cardiff
Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#6 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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