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“Excellent location and good service”
Review of Hilton Cardiff

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Hilton Cardiff
Ranked #8 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Detroit, Michigan
Level 6 Contributor
116 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Excellent location and good service”
Reviewed July 1, 2013

We just spent 9 days at this very pleasant hotel. We were impressed with the friendly service and really appreciated the great location. It was great fun to gaze out the window onto Cardiff castle and a lovely park. It is steps from the castle, the marvelous museum and the bus that takes you to Cardiff Bay, a must visit in Cardiff. It is very close to many good restaurants, entertainment and other attractions. The beds were comfortable, the bathroom well appointed with a great shower, and a very nice breakfast with numerous options. The room carpets need a bit of updating but that is a very small complaint. Overall, I would recommend this hotel and look forward to staying there again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank worldtraveler42139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, July 2, 2013
Thank you for your first class review of the Hilton Cardiff.

It was really great to read your feedback and I am so pleased that you enjoyed your nine day visit to our hotel and enjoyed our location, facilties and service.

I do hope that we will have the pleasure of another visit very soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (674)
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English first
Toronto, Canada
Level 6 Contributor
144 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed June 29, 2013

From my room I had a clear line of sight to Cardiff Castle and the university. As much as a higher floor might have been nice, I appreciated the upgrade to a junior suite. Some minor issues with traffic logistics to get to the entrance but a delight once inside. The front of house staff were welcoming and informative, The real treasure in this place is the executive lounge. The staff were accommodating and pleasant, the wine selection better than average and the view stunning. There is a bus stop right out front for travel to Cardiff Bay but most of the points of interest are an easy walk away.

Room Tip: I am not sure if there is a quiet room given the traffic and the lounge singer but you may be better...
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  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralph w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, July 2, 2013
I would like to thank you for taking the time to write a review of our hotel following your visit to Cardiff.

It was great to read that you enjoyed your stay and the wonderful service you received from our Front of House Team and I will certainly share your generous praise. I am pleased that you enjoyed your upgrade a junior suite and the facilities, selection of wine and great view from our Executive Lounge.

I do hope that we will have the opportunity of welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wantage, United Kingdom
Level 6 Contributor
135 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed June 29, 2013

I stayed here for 1 night with my children.

As you would expect with Hilton, every was well executed from the webbooking to the late checkout. We had a double room which had 2 double beds in and was therefore perfect for the 3 of us. The hotel was a 10 minute walk from Cardiff Central and set opposite the Castle.

We tried the pool and gym which were both very good and we also ate in the hotel as part of a half board deal which was also good and great value.

Liked : Good food, service, location, room, contemporary design & pool
Disliked : At £120 HB for 3 - Nothing.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wg284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, July 2, 2013
Thank your for taking the time to write a review of our hotel following your visit to Cardiff.

It is great to read that the hotel lived up to your expectations of Hilton and your feedback will be shared with the team.

I do hope that we will have the opportunity of welcoming you back in the near future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 28, 2013

in city centre opposite the castle. Very stylish art deco building, well equipped and comfortable, excellent restaurant and leisure facilities. Good for business and leisure trips. Very friendly staff.

  • Stayed June 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Marion S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, July 2, 2013
Thank you for your fantastic review of the Hilton Cardiff.

It was great to read your feedback comments and praise of the hotel and we are all very happy to see that you enjoyed your visit with us.

I do look forward to welcoming you back in the near future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkshire
Level 5 Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 28, 2013

We stayed here as part of a group attending a conference in Cardiff. The hotel is opposite Cardiff Castle and ideally located for shops and restaurants.The staff were very welcoming, friendly and helpful, The rooms were a good size and beautifully fitted out. We had dinner as a group in the restaurant and both the meal and the service were exceptional. They even brought out extra vegetables on request. Breakfast was just as good. Parking is a problem but they offer a valet parking service which worked beautifully. They have a Costa Coffee shop on site and it takes less than 5 minutes to walk to the main shops. A good spot for a city break in Cardiff.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UKlady56uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, July 2, 2013
Thank you for taking the time to write a review following your visit to the hotel as part of a conference.

Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great feedback.

I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, England, United Kingdom
Level 6 Contributor
108 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 25, 2013

Its a good quality Hilton - and well placed for the city centre opposite the Castle.
Rooms are a good size and same design.
If you have a car dump it in the small forecourt and they will park for you down the road in the NCP - 3 mins walk.
Executive lounge is on the top floor with outstanding views ( and look for the stuffed owl to ward of starlings).

Room Tip: Ask for a room with a view of the castle on a high floor
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, June 26, 2013
Thank you for your First Class review of the Hilton Cardiff.

Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great feedback.

I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hereford
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 25, 2013

A run down poor excuse for a five star hotel.

On check in we were told that our rooms were not ready, no problem check in time was 3 PM and it was only around 1-2 pm. So we left our bags with the concierge and had a wander around Cardiff. Return and ask for our bags and were asked:

"What bags?",
"These ones on the receipt I just gave you."
"Yes but what do they look like?"
"They're black."
They're all black in here though" Obviously a very experienced and competent concierge in this hotel.
After some rummaging and a bit of "This one? No!" we get our bags and the clowncierge tells us he doesn't deliver to rooms. Good start.

Otherwise it is a bland hotel with decor that needs tidying up and a gym that needs some stuff taking out of it as there is not room to carry a cat let alone swing one. The room was standard Hilton fare, but with extra mildew in the shower, a nice touch, though it didn't quite make up for the lack of robes or slippers. Overall like the rest of the hotel the room just appeared to be tired. We had the upgrade for a view of the castle, great. Unfortunately what we could see was a cracking view of North Street and the bus stop there, though to be fair the castle wall was behind. Apparently the castle is then behind that wall, I am not certain though as we could not see it.

The location of the hotel is good though the Travelodge just down Friary Way can make the same claim.

We had breakfast on the Sunday and found out that as we had not booked the breakfast when we booked the room we were to be charged £17 (ish) each for breakfast, not exactly value for money. More of a rip off to be honest and the next day we wandered down the road and had a lovely breakfast in one of the local cafes, who unlike the Hilton had not run out of yogurt by 9 AM.

Overall I think I would rather stay in the Travelodge just down the road, the Hilton offered nothing more than that and at least I would not have to pay five star rates for a budget hotel experience.

Room Tip: Don't have the breakfast unless it is booked on your room rate.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peterdenevans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review, June 26, 2013
Thank you for your review of the Hilton Cardiff.

I was very concerned to read your review and your constructive comments and may I offer my sincere apologies that you were disappointed with your visit on this occasion.

Our Guest Relations Manager will contact you direct to discuss this further as this is certainly not indicative of our normal high standards.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cardiff

Property: Hilton Cardiff
Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#5 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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