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“February stay”
Review of Hilton Cardiff

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Hilton Cardiff
Ranked #8 of 74 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed February 27, 2013

Hotel's location is superb, opposite the castle and right in the heart of the centre. Service and work force are always very friendly and helpful in whatever your request is. The same applies for the breakfast - very large selection of bread, cereals, warm dishes and so on. What you can't find on the buffet, just ask the staff and it will be taken care of immediately. Rooms are clean, cosy and large enough to suit all your needs. Just one critical point though to mention, the interior has seen its best days, a refurbishment thereof wold be appreciated.

  • Stayed: February 2013, traveled solo
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Thank Yoda2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this reviewResponded March 6, 2013

Thank you for your first class review of our hotel following your recent visit to Cardiff.

I was really pleased to read your comments regarding our hotel and the service you received during your stay, this is something that we take great pride in hearing about and your feedback will be shared with the team.

I do hope that we will have the opportunity of welcoming you back soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,480 - 2,486 of 3,300 reviews

Reviewed February 26, 2013

I have stayed in several Hilton hotels and have never been so disappointed as I was with the Hilton Cardiff.
First and foremost the hotel is begging for maintenance. The carpet in our room (408) has not been cleaned in what looks like decades! It was worn and dirty all over.
The chest of drawers was scraped and scratched everywhere.
The size of the room was big enough for three more drawers, but it just had two.
The size of the bathroom was adequate.
Even though the hotel has seen better times, the beds and pillows are pretty good and we actually had very good night sleep.
There are however several things that are unacceptable: $14.95 pounds for one day of wifi, when in most places it is free nowadays! It is outrageous.
The business center is no-man's land. We were there twice and looked for somebody to help us. We called the front desk once and they sent someone up. The problem was that he had no idea about the business center......
The worst part however was what happened the day we were leaving. We asked the front desk if we could stay past 2 pm. They said if we stayed until 3 pm we would be charged 10 pounds.
We were attending a Congress so that worked out for us. We packed most of our stuff before leving. Can you imagine our suprise when we arrived at our room at 2:50 pm and found one man and one woman packing our stuff??? When we asked what they were doing the woman (didn't give her name, tall, long hair) started scolding us about the time etc. We told her we had advised the front desk that we would be leaving at 3 pm but she would not hear anything but her own voice.
If we had not told the reception I would agree, but we did. So this was a coordination problem WITHIN the hotel which resulted in an aggraviating situation for us.
Will not return to this hotel, ever.

  • Stayed: February 2013, traveled on business
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5  Thank Lal6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2013

I've stayed in Cardiff on and off for over a year now and the Hilton is something special. The rooms are great (warm, lots of space, and amazing views of Cardiff Castle), friendly staff that look after you from the moment you check in, a great location being situated directly opposite Cardiff Castle, and the hotel has an Executive Lounge which is perfect to relax in with free drinks and nibbles.
The Hilton has a friendly relaxed bar and now has a new Costa coffee shop onsite.
The location is perfect for all ages with access to a huge array of bars and restaurants.
The only small drawback is that the hotel is a good 12 minute walk from Cardiff railway station.

Room Tip: Aim for a high floor facing the Castle
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  • Stayed: February 2013, traveled on business
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1  Thank Sandcatjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this reviewResponded March 6, 2013

Thank you for your review and I especially like the title a Home away from Home.

Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel, where no doubt they will further be inspired by your kind comments. Thank you for taking the time to offer great feedback.

I do hope that we will have the opportunity of welcoming you back to the Hilton Cardiff once again in the near future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff

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Reviewed February 25, 2013

Great hotel to stay in concierge parking
Nice restaurant but very quite
Staff very cheerful
Right near shops and castle don't need car even the bay is walking distance say 30 minute stroll
Nice all round but bonus is position of hotel

Room Tip: In the executive lounge 7th floor lovely view of castle and house and grounds
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  • Stayed: May 2012, traveled with friends
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Thank Alwalss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this reviewResponded March 6, 2013

It was great to read your review following your visit to our hotel.

I am pleased that you enjoyed our facilities and our location in the heart of the City Centre and your comment regarding the cheeriness of the team !

I do hope that we will have the opporunity of another visit very soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

Huge room,very clean,great view and staff extremely friendly.very good experience,the bar was lovely and the bathroom is the biggest I have ever had in a hotel,can't wait to stay there again.next to the castle and 30 seconds walk to major night clubs and restaurants easily the best positioned hotel in Cardiff

Room Tip: Ask for a view of castle
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  • Stayed: February 2013, traveled as a couple
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Thank arnie112118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this reviewResponded March 6, 2013

I would like to thank you for taking the time to post your review of the Hilton Cardiff.

Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel.

I do hope that we will have the opportunity of welcoming you back once again in the near future.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2013

This was my first stay at hotel. The service was outstanding and the hotel is in a great location in the city. It was great to have a Costa Coffee shop in the lobby. The fitness room needs to be expanded as the mornings when I would workout, there was barely room for 2 people to lift weights. The rooms are in need of a remodel. My room had carpet that was worn and the desk had several scratches and dings. I will return in the future and hope to see improvements.

Stayed: February 2013, traveled on business
1  Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this reviewResponded March 6, 2013

Thank you for taking the time to post a review of our hotel following your visit to Cardiff.

I am so pleased to read your feedback regarding the service and our great location in the City Centre and you enjoyed our new Costa Coffee outlet. I would also like to thank you for your constructive comments regarding our Livingwell Health Club and our bedrooms, these comments will be taken on board for any future refurbishment plans in our hotel.

I do hope to welcome you back very soon.

Kind regards
Louisa Stride
PA to General Manager
Hilton Cardiff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2013 via mobile

I bought my Mum an experience voucher for her 75th Birthday, for a champagne cocktail meal for two at this Hotel. We booked for lunchtime today, the service was excellent all staff made us feel special, and the food was to die for ! We did not stay so can't comment on the rooms sorry.
It was worth every penny, we enjoyed very much. It was fab !
Jayne Beddow

  • Stayed: February 2013
    • Location
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Thank Jayne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#5 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
Price Range: $98 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales

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