When we arrived for check-in, we were notified that there was no hot water due to a boiler malfunction. The front desk staff assured us that they were working on the problem and that it would be remedied quickly. They offered to try to book a room for us at another hotel, but because they were so confident that the problem would be resolved soon we decided to stay instead of make our way to an unknown hotel. In all, it took until late on our 2nd day before hot water was available. (guests were 'invited' to shower at the gym across the street until then...) We found out eventually that the boiler had actually imploded and needed to be completely replaced. (which obviously would take a good amount of time)
Once we were able to take a hot shower in our room, we discovered that the shower drain was clogged along with the tiles being stained/moldy looking.
On our last night, the cleaning staff removed all of our towels without leaving any replacements. We called to the front desk several times to request towels, but there was no answer. When my husband went down in person to ask, he was told he would have to wait for them to be brought to the room.
Also, each night there were large parties/proms in the ballrooms just off the lobby. The way the hotel is laid out with a center atrium/elevator, this meant that the loud music and other noises were easily heard several floors up.
Finally, a few good points: We were in Cardiff for a few days to celebrate our 5th anniversary & the staff left us a sweet note and some chocolates in our room. The view from our room of the castle was excellent and I didn't notice any traffic noise. The staff we interacted with were friendly. The executive lounge was a nice place to relax during off peak hours, during breakfast/happy hour I found it to be too crowded.
Due to all of the issues during our stay, I was able to negotiate a small discount. However, I would have preferred honesty about the water situation when we arrived or a call/email before we arrived would have been even better.
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- Also Known As:
- Hilton Cardiff Hotel Cardiff
- Hilton International Cardiff
- Cardiff Hilton International
- Cardiff Hilton Hotel
- Hilton Cardiff Wales