I stayed at the hotel for our wedding anniversary on 13th March 2013 and was pleasantly surprised to be upgraded to a Junior Suite. The room was great, as was the service but,
1) We didn't expect to pay to have to pay a 2.5% surcharge for payment with a credit card and it wasn't shown in the terms and conditions of booking.
2) I didn't expect to pay an additional £50 at checkout with my Debit Card for potential damage incurred by our stay and once again this wasn't shown in the terms and conditions of booking.
3) The cooked breakfast was poor value for money at £12.50 per head, consisting of an egg, two pieces of bacon, sausage, black pudding and mushrooms.
Had my wife not been with me at checkout, I would most certainly have complained!
I sincerely hope that when I check my bank statement the hotel hasn't taken the additional £50.
Regards, Martin BrayMore
- Room Service