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“A luxury weekend”

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The St. David's Hotel
Ranked #14 of 74 Hotels in Cardiff
Pontyclun, United Kingdom
Level 5 Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“A luxury weekend”
Reviewed March 17, 2013

I booked a one night stay for my wife and me, but was a little concerned bearing the mixed reviews.
I arrived mid afternoon and the car park was full, which was a criticism in some of the reviews, however the public car park is adjacent to the hotel’s and at £7 for 24 hours is very reasonable for Cardiff.
We were greeted pleasantly at reception, I had requested a room on one of the higher floors but as none was available we were upgraded to a suite on the third floor. Definitely no complaint from me on that score.
I was impressed with the open foyer area and the use of Welsh slate with motto on one part of the floor.
Our suite was tastefully decorated and had been given a Welsh name and also the blankets were made in Wales, another nice touch The view was outstanding looking over the bay to the Pier Head building, the Millennium Centre, the Welsh Assembly building and the Norwegian Church. Looking from our window and given the outside balcony and railings we had the impression of being on cruise liner.
We decided to dine in and ordered from the room service menu, the service was prompt, pleasant and the food of high quality.
The beds were comfortable and unusually for a one night stay I had a good night’s sleep.
The breakfast in the morning was varied and good, but I have two minor comments, there should be more attention to ensuring that items of food do not run out, I had to wait of ten minutes for mushrooms, also a live egg station would ensure that guests had the eggs or omelette fried to their liking.
To summerise, the hotel is more expensive than other good hotels in Cardiff, which possibly give better value for money and perhaps it is not of full 5 star rating, but for a special occasion or just a little bit of extra luxury it is well worth it.

Room Tip: Rooms on the higher floors have a better view
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  • Stayed March 2013, traveled as a couple
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Helpful?
1 Thank Tony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StDavidsH0tel, General Manager at The St. David's Hotel, responded to this review, March 20, 2013
Thank you so much for taking the time to write this excellent review of St David's. I am delighted you enjoyed your stay and that the team looked after you well. It is so satisfying when a guest has enjoyed all that St David's has to offer and so encouraging to read such reviews.

Your comments regarding breakfast have been noted, my apologies for any disappointment.

A warm welcome awaits your return for your next "luxury weekend".

Kind regards.
Graeme Barclay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Palma de Mallorca, Spain
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 17, 2013

OK hotel, quite expensive, well appointed. A few things could have been better. The walls in our room needed cleaning, the old coffee stains didn´t suit the otherwise chic decor and the sound on the TV in the room was horrible. Rooms are sealed units and unless you want to blast cold aircon into the room they are stuffy. The hotel is a little out of the way but the views are cool. If you are happy to pay extra you can use the hotel car park. Parking in Cardiff seems generally very expensive.

  • Stayed March 2013, traveled as a couple
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Helpful?
Thank Strideposts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StDavidsH0tel, General Manager at The St. David's Hotel, responded to this review, March 23, 2013
Thank you for your feedback. Our rooms contain balcony doors so if guests wish not to use the air conditioning there is the option to open the balcony door to air out the room. We are 5 minutes by taxi from Cardiff city centre or a 25 minute walk. Our hotel is located outside the city centre in Cardiff bay thus ensuring our guests can relax in peace and quiet without the noisey disturbances that come with staying in the city centre. We have the cheapest hotel car park in Cardiff, at £10 per 24hours and there is also a pay and display immediately adjacent which is most convenient to accommodate all our guests. We hope to welcome you back in the near future.

Kind regards,

Graeme Barclay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire UK
Level 4 Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 16, 2013

My wife & I stayed for a 2 night mid week city break in March. Our top floor room was very comfortable with a fantastic view over the bay towards Penarth. Although bathrobes were not there as expected when we arrived, a quick phone call promptly sorted this omission out.
At £170 per night (B & B basis) you don't expect a true luxury hotel to charge an extra £5 at breakfast for a decent choice of cooked items. Apart from the cooked breakfast (bacon , sausage,tomato etc) everything else cost extra !! For example do "Eggs Benedict" really justify such a surcharge.
When we realised that this hotel is part of the P-H chain, we understood as they are basically a 3-4 star hotel chain mainly geared to coferences & events.

  • Stayed March 2013, traveled as a couple
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Helpful?
Thank Bob_LindaCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StDavidsH0tel, General Manager at The St. David's Hotel, responded to this review, March 17, 2013
I was disappointed to read your comments concerning the robes and the surcharge for additional items. The surcharge does indeed apply for specialist items such as Eggs Benedict, however we do not charge extra for items such as a cooked breakfast, juices, teas, coffees, preserves, cheeses, cereals, yoghurts and fruit. Please be assured your comments will be discussed and addressed with my Management team. We hope you choose to return to the St David's hotel in the near future and thank you for your comments.

Kind regards,

Graeme Barclay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dudley, United Kingdom
Level 3 Contributor
10 reviews
10 hotel reviews
Reviewed March 15, 2013

From the booking process to the goodbye gesture, simply superb. Fantastic service, views, unpretentious food and value for money. I have never been so impressed with the change given from a five star hotel.

Tip- try the afternoon tea!!

Room Tip: All rooms are sea view, so any!!
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  • Stayed February 2013, traveled as a couple
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Helpful?
Thank keentraveller1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StDavidsH0tel, General Manager at The St. David's Hotel, responded to this review, March 17, 2013
Thank you for your excellent comments regarding your stay with us. We look forward to welcoming you back to the hotel soon.

Kind regards,

Graeme Barclay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level 3 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 15, 2013

We stayed here again what a difference to last time, we stayed in room 117 totally different styled room, modern, clean and superb. Lovely views. Staff again a little stand offish!. Spa again totally relaxing we love our little breaks here at the right price that is (£79 I think with a promo code) we will be booking again to stay again in the next month (time to recharge the batteries again) cannot comment on breakfast as ate elsewhere

Room Tip: Room 117 lovely large balcony overlooking bay
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  • Stayed November 2012, traveled as a couple
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Helpful?
Thank thesunnyone92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StDavidsH0tel, General Manager at The St. David's Hotel, responded to this review, March 17, 2013
Thank you for your excellent comments regarding your stay with us however I was sorry to read that you felt our colleagues were "a little stand offish". Rest assured your comments will be passed to the team. I look forward to welcoming you back to the hotel soon.

Kind regards,

Graeme Barclay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 15, 2013

This is a well run hotel but is perhaps not quite as well equipped as its 5 star rating would suggest, e.g.
There was a bidet in the bathroom, but no minibar in the bedroom. There were slippers but no towelling bathrobes.
We were nonetheless delighted to receive an upgrade on arrival so we had a room with a spectacular view across the Bay. We were there for an opera performance at the Wales Millennium Centre which is an easy walk away - if you are in comfortable shoes. Incidentally I would also recommend that. The performance we saw by the Welsh National Opera Company was outstanding and the facilities for theatre goers were excellent. Best of all, our seats only cost £40 in the raised stalls. This amazed us as regular patrons of the Royal Opera House!! Fantastic value for money.
The hotel is under new management since our last visit but it does not appear to have changed very much except perhaps that the staff were noticeably very welcoming this time. We only ate bar snacks and breakfast, which were both fine, but for that reason we can't comment on full meals in the restaurant.

Room Tip: I think it might be worth paying a little more for a sea view if you don't want to chance leavin...
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  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
Thank Taff122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StDavidsH0tel, General Manager at The St. David's Hotel, responded to this review, March 17, 2013
Thank you, we are delighted we were able to accommodate your needs. In terms of the robes not being present in the room we do in fact provide them and I apologise there was an oversight pertaining to your room. I hope you advised a member of staff so that we were able to furnish you with robes. We look forward to welcoming you back to St David’s in the future.

Kind regards,

Graeme Barclay
General Manager
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Maesteg, United Kingdom
Level 5 Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed March 14, 2013

What a fantastic hotel, the rooms are of high quality the service is fantastic and the staff are really pleasant a really good stay and would definitely recommend if you want to stay down Cardiff Bay.
Woke up early and ordered some hot drinks and juice which was delivered really quick with free pastries and biscuits. Overall one of the best hotels i have stayed in for service.

  • Stayed July 2012, traveled as a couple
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Helpful?
Thank Neil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StDavidsH0tel, General Manager at The St. David's Hotel, responded to this review, March 15, 2013
Thank you for your excellent comments. I am delighted that you enjoyed such great individual service and we hope to welcome you back very soon.

Kind regards,

Graeme Barclay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. David's Hotel

Property: The St. David's Hotel
Address: Havannah Street, Cardiff CF10 5SD, Wales (Formerly The St. David's Hotel & Spa)
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cardiff
#9 Luxury Hotel in Cardiff
#13 Business Hotel in Cardiff
#17 Romantic Hotel in Cardiff
#21 Family Hotel in Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The St. David's Hotel 5*
Number of rooms: 142
Official Description (provided by the hotel):
The St. David's Hotel is situated on the waterfront of Cardiff Bay. Dynamic and contemporary in style, the hotel incorporates an impressive floor-to-ceiling, glass-backed atrium that provides a vision of space and natural light. All bedrooms have private balconies and waterfront views. Just five minutes from the centre of Cardiff, St David's Hotel is adjacent to Mermaid Quay with a wide range of entertainment including The Wales Millennium Centre. ... more   less 
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Also Known As:
St. David`s Hotel Cardiff
St Davids Hotel Cardiff
Cardiff St Davids Hotel
St Davids Cardiff
The St. David's Hotel Cardiff, Wales

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