I had not received the door code prior to my trip and because I had been travelling, I was not worried because its said that 'reception' would be open during the time I was due to arrive. Don't make the same mistake as me; although there is a reception desk in the lobby, this is never manned and the 'reception' is in the management office. After several phone calls, someone called me back to give me the door and safe code. The apartment was perfect for my needs as far as size and layout and locations (fabulous view towards Cardiff Bay) but I had to go and find a maid because there were no towels (or iron & hairdryer which I had specifically requested). I also went out to buy some cleaning supplies as it was obvious no-one had stayed in the unit for a while and it had not been cleaned since. All of the above was no problem to me at all but not ideal; my main problem came later that night. At 10pm I realised the patio door did not lock, please understand that I realise I was on the 6th floor and the balcony was not connected to another one but as a single female in a strange city, I personally wanted the door to lock for my peace of mind. I called the emergency number but no-one returned my call. I went on a tour the next day so did not have chance to call again until the afternoon of next day (friday of a long weekend). After leaving 2 messages someone called me back at 6pm and told me nothing could be done to fix the lock at this time of day on a Friday - my argument was that they had all day to fix it from my phone call at 10pm the previous night and I was told that this wasn't an emergency so the phone call was ignored. I was then offered another room but by this time, I had cleaned the apartment, filled the fridge with groceries and hung up all my clothes in the closet...I had no intention of moving rooms so she said the only option was a full refund and I could find somewhere else to stay (at 6pm on the Friday of a long weekend). Why couldn't they just fix the lock??!! Don't let this review put you off this hotel because the location is great and the rooms are great but learn from my experience and make sure you are very clear about what you expect before you show up; there will be no help once you're already there.
- Also Known As:
- Meridian Terrace Serviced Apartments Hotel Cardiff
- Meridian Terrace Serviced Apartments Cardiff, Wales