We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Village Hotel Cardiff
If you like this hotel, you might also be interested in
$119
$108
Booking.com
View Deal
  • Free Wifi
$138
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Hilton Cardiff(Cardiff)
$158
$144
Hilton
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
Jurys Inn Cardiff(Cardiff)(Great Value!)
$103
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
$127
Booking.com
View Deal
  • Pool
  • Restaurant
Radisson Blu Hotel, Cardiff(Cardiff)(Great Value!)
$137
$114
Radisson Blu
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Holiday Inn Cardiff City Centre(Cardiff)(Great Value!)
$120
$100
HolidayInn.com
View Deal
  • Restaurant
  • Room Service
The Royal Hotel(Cardiff)(Great Value!)
$104
$89
Agoda.com
View Deal
  • Free Wifi
  • Restaurant
$135
PremierInn.com
View Deal
Certificate of Excellence
  • Restaurant
  • Bar/Lounge
Ibis Cardiff Gate(Cardiff)(Great Value!)
$48
$43
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
Reviews (2,881)
Filter reviews
2,881 results
Traveler rating
1,025
891
536
254
175
Traveler type
Time of year
LanguageAll languages
More languages
1,025
891
536
254
175
Show reviews that mention
All reviewsclub roompublic housethe vervedyson fanvictory publeisure facilitiesgreat facilitiesswimming poolcoffee machinelovely hotelchanging roomssteam roomexcellent staycomfy bedwould stay againexcellent value for moneyone night stay
FilterAll languages
Updating list...
2,476 - 2,481 of 2,881 reviews
Reviewed July 11, 2014

Stayed here overnight mid-week in June. The hotel was VERY busy indeed, and is clearly very geared towards corporate conferencing events with what appeared to be 5 different companies present! I had requested an early check-in, and although my room wasn't quite ready at that point, the receptionist kept me fully informed and we actually had a very pleasant chat whilst waiting! Once in the room, which seems to be in a section of the hotel which may not yet have been updated to the new decor (though absolutely not a problem) I was surprised by the amount of space in it. The bathroom was spacious and clean and the shower worked well. The bed was very comfortable and the hospitality tray was well stocked. If I had a slight comment, the window didn't seem to close fully and I thought that the noise from the M4 might disturb my sleep but this was absolutely not the case. Once the curtains were also closed the noise insulation was very good.
Breakfast in the morning was also good with quite a wide selection of food; there is also a Starbucks in the hotel which proved useful.
Overall, a very good hotel and a good option if staying outside of Cardiff City Centre, though a car is definitely recommended for getting to and from this hotel!

Room Tip: Room 602 is very spacious and comfortable.
  • Stayed: June 2014, traveled solo
    • Value
    • Rooms
    • Service
Thank Foxyroadie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SChainey_Cardiff, General Manager at Village Hotel Cardiff, responded to this reviewResponded July 15, 2014

Dear Foxyroadie

Thank you for taking the time to write your review. I am very happy to hear that you enjoyed your stay with us, and found our bedrooms to be spacious and comfortable, we pride ourselves on our helpful staff and your kind comments will be shared with all the team.
Once again, thank you for taking the time to provide your feedback and we look forward to welcoming you to our hotel again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

Arrived early, room was ready clean and fresh. Reception staff were fantastic, very switched on with local information regarding local busses and taxis into Cardiff and the bay. Able to use all hotel facilities ( didn't have time to use ). Free wifi excellent for looking for things going on around the area. We didn't eat in the evenings here, on the Friday there was a wedding so hotel rather busy however 10 minutes down the road is a Toby Carvery, great food, free desert with voucher from their website. Breakfast at hotel was fantastic fresh and plentiful from cereals toast to full english followed by pastries and croissants, they were a little busy as we had to ask several times for more coffee.
Checkout was at 11 so no rushing in the morning to be out so leisurely breakfast and free complimentary newspaper.
Nice to have star bucks on site if you like coffee.

Room Tip: We stayed on the upper deck, far end of the hotel away from the main activity areas, some noise but expected after all.
  • Stayed: June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank fleeterme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SChainey_Cardiff, General Manager at Village Hotel Cardiff, responded to this reviewResponded July 9, 2014

Dear Fleeterme,

Thank you so much for taking the time to write a review regarding your recent stay. Your comments are truly appreciated and will of course be shared with the team here at Cardiff. We look forward to welcoming you back to our Hotel in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2014

Stayed at Village Urban Hotel for 2 nights (Saturday and Sunday) whilst visiting family in Whitchurch. Reception friendly and informative (as were all the staff). Room clean large and well decorated. Breakfast was the only meal we had and on both days it was adequate. Quick service from staff and self help grill.(If you stay over Saturday night be prepared for a noisy breakfast as many locals seem to come in or stay overnight with kids.)
For what this hotel is (a sports center and business venue) it does well. Convenient to M4 and not far from Cardiff centre or the Valleys. There are bargains to be had for booking in advance. We paid £109 for 2 people in a Standard King room inc. breakfast which at just over £27.00 per person per night is better than most small B and Bs.

  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank brtgu24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SChainey_Cardiff, General Manager at Village Hotel Cardiff, responded to this reviewResponded July 15, 2014

Dear brtgu24

Thank you for your review and providing the time to comment on your recent stay.
I am very happy that you enjoyed your stay and all the staff looked after you. Your comments are greatly appreciated and will of course be shared with the team here in Cardiff.
Once again thank you for taking the time to provide your feedback and we look forward to seeing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2014 via mobile

Staff friendly.
Room: missing numbers on the phone.
Access: as the "Cardiffbus" App is just not showing all possibilities, a little information how to get to/from the Hotel would be helpful at the Desk.
Info about Cardiff for tourists is missing.

Stayed: July 2014
1  Thank Dsudan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SChainey_Cardiff, General Manager at Village Hotel Cardiff, responded to this reviewResponded July 9, 2014

Dear Dsudan

Thank you for your recent review, we pride ourselves on our friendly helpful staff and your comments will be passed to our team, Thank you also for bringing to my attention the problem with the phone in your bedroom, I have raised these points with my Housekeeping Manager. Unfortunately, we do not have a tourist information board located within the Hotel, however maps of the local area are available at the reception desk.
Once again thank you for taking the time to provide your feedback and we look forward to seeing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014

Booked a surprise for my daughters 8 th birthday. A tribute singer olly murs run by the hotel. Singer was a class act this was spoilt by a group of unsupervised children. Staff weren't interested.Unhelpful and not interested. Duty manger not interested. Made a complaint and was told I would contacted before 11am. No one phoned and said I was just unlucky at the time. No customer service and this has left my family with very bad memories and a bad taste.

  • Stayed: June 2014
    • Location
    • Cleanliness
Thank Steve1579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SChainey_Cardiff, General Manager at Village Hotel Cardiff, responded to this reviewResponded July 2, 2014

Dear Steve 1579

Thank you for your comments regarding the recent event you and your family attended.
I understand that we are dealing with you directly regarding this.
Thank you for taking the time to provide your feedback, customer service is very important to us and we value your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews