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“Reasonably priced and nice”

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Sleeperz Hotel Cardiff
Ranked #21 of 76 Hotels in Cardiff
Waterloo, Canada
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Reasonably priced and nice”
4 of 5 bubbles Reviewed July 22, 2013

My boyfriend and I walked off our train and to the first hotel we saw, which happened to be this one. We were quite happy with our room and the convenience of the location. Breakfast isn't very good, but that's optional and there are plenty of other breakfast places nearby. Would definitely stay here again. The staff were very accommodating: we didn't know how long we'd be staying and kept extending our stay by one night and they always found room for us. The wifi wasn't that reliable, but that was just a minor inconvenience.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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800 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Brighton
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed July 17, 2013

Extremely unhelpful manager. My daughter was visiting Cardiff to see the University and we booked a double room via one of the advertising sites the hotel uses. I assume what happened was a default booking date was copied into the reservation (made on Wednesday afternoon for a room on Thursday night).

When printing out the reservation the next morning we noticed the date was incorrect and rang the hotel (around 11 am) to change the date. Despite the room being vacant on the Thursday night the hotel refused to amend the date and tried to make us pay for it a second time. After two phone calls they wouldn't budge so we had to book another at hotel.

The date erroneously booked was 17 days into the future so there was plenty of time to resell it.

It doesn't bode well for any other aspects of a hotel when the proprietor that is so mean-minded as to act like this (Ryanair comes to mind).

I'll definitely avoid any of the other hotels in this group too, I assume corporate policy is behind this attitude.

Stayed July 2013, traveled with family
Helpful?
2 Thank Veliger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, General Manager at Sleeperz Hotel Cardiff, responded to this review, July 25, 2013
We are more than happy to change a reservation if a mistake is made, however if a reservation is made and paid for via an online travel agent/third party website (lastminute.com in this case), the best course of action is to contact the company that made your reservation to make any amendments. It’s a shame that this guest didn’t end up staying at the hotel as they would have experienced a great hotel with excellent guest service which has been recognised by TripAdvisor with a Certificate of Excellence Award 2013, making us one of the top 10% of all businesses on TripAdvisor. Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 16, 2013 via mobile

This hotel was pretty sweeet, we had a double room which was quite small but we were only using it for sleeping so all good, bathroom is a bit of a nightmare because nothing separates the excess water from the rest of the bathroom and can even start leaking out into the room, but that's what free towels are for I guess! It's right in the mix and had some good views on the higher levels, get the breakfast cos its a banger and its all you can eat!
Would probably stay here again because it was real good value.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 26, 2013

My husband and i booked this hotel at the last minute as we were going to the Dr Who experience in cardiff, i must i dont know what i was expecting but this hotel was excellent and the staff were very helpful, friendly and polite especially Nuno who checked us in. We would strongly recommend this hotel to our family and friends if they decide to visit Cardiff and need a hotel to stay in.

Room Tip: Rooms on the third floor are the quieter.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chulmleigh
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 25, 2013

Stayed for long weekend with friends. All agreed very nice place to stay. Next to Railway Station(no noise from this) Just off High Street and close to shops and attractions. Everything within walking distance. Very modern layout and quite ample for our needs. Would stay again.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wbfChulmleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed June 24, 2013

the hotel is so nice, all the details are covered. Great view from almost all the rooms, the breakfast is great and the location is near to the main attractions. Don't hesitate and make your reservation, you will not regret!!!

Room Tip: ask for a room with a view to the front street
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mflord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
1 review
5 of 5 bubbles Reviewed June 24, 2013

This is a modern hotel with excellent facilities packaged in a compact, well designed room which includes safe deposit box and hair dryer. Wet room style bathroom clean and funky. The staff are helpful and efficient, the breakfast delicious and the general ambience was relaxed and welcoming. Add to that the excellent location next to the train station and within walking distance of major eateries and shopping..... highly recommended.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank foreigneragrees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sleeperz Hotel Cardiff

Property: Sleeperz Hotel Cardiff
Address: Saunders Road | Saunders Road, Cardiff CF10 1RH, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#21 Business Hotel in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sleeperz Hotel Cardiff 3*
Number of rooms: 74
Official Description (provided by the hotel):
A modern lifestyle hotel built with great design in mind. Centrally located in the heart of Cardiff next to the main rail station. Wooden floors, tiled wet rooms and tactile leather finishes make Sleeperz Hotels appeal to both leisure and business travellers. A restaurant/breakfast area overlooks the central square; our lounge bar area has a wood burning fire and beautiful leather sofas. Rates include FREE WiFi and national UK calls. ... more   less 
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Also Known As:
Cardiff Sleeperz Hotel
Sleeperz Hotel Cardiff Wales

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