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Sleeperz Hotel Cardiff
Ranked #22 of 73 Hotels in Cardiff
Basingstoke, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good value”
Reviewed June 14, 2013 via mobile

Stayed at Sleeperz for one night as my husband and I were going to the Bon Jovi concert. This hotel was ideal location right next to the train station, the room was compact but had everything you need (including a hair dryer!) it was clean and modern. I would definitely stay here again. Staff were friendly and helpful. We chose not to spend £6 on breakfast and ate at the pub across the road for half the price!

Stayed June 2013, traveled as a couple
Helpful?
Thank Alexandra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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807 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (144)
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English first
Harrogate, United Kingdom
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 11, 2013 via mobile

I have stayed here some 6 times now on business. It is possibly the nicest budget hotel I have ever stayed in. Rooms lack frills such as extra cushions etc but hey it's not meant to be the Savoy. The hotel is clean, staff friendly and the jewel is breakfast. Nice smiling breakfast team and a great well cooked hot and cold buffet. Sausages are best and this mornings scrambled eggs were perfect. Good strong coffee to boot the system. I will continue to return when work requires.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stuart1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 11, 2013 via mobile

We stayed at the sleeperz hotel whilst on a concert visit. The hotel is right next to the station and 5 minute walk from all the shops, bars and restaurants. The rooms were modern but simple. Although compact (which we knew when we booked) a great use of space. The checkin was quick and welcoming and also the checkout was prompt and efficient. Free wifi was a bonus for the entire stay. There is a bar and restaurant onside. Nothing was too much trouble for this hotel, I requested an ice bucket and it was delivered to my room within a matter of minutes, you wouldn't get that with other budget hotels. The service was great and nothing was too much trouble. This is a well run, service focused, value for money hotel and goes above expectations. We will definitely stay again. Highly recommended.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 7, 2013

Ideal location, fighting for business with around 10 other hotels on the doorstep of the main station and stadium in Cardiff central.
Concept is small, bright colours and contemporary rooms, a little chipped around the edges now, but product and concept ideal, great for a one night stay and value good.
Staff local knowledge very poor, spoke to 2 staff about getting to the SWALEC cricket ground (10 min walk away) none had any idea or suggestions. Also hotel full due to cricket so would assume staff would be aware. That is a small point as all pleasant.
If you are going to main stadium or SWALEC ground then ideal place to stay.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 7, 2013

We arrived late at the hotel so the door was locked, the night porter/receptionist (Nuno) looked up at us... and then ignored us, We rang the buzzer to which he simply said 'yes?' over the speaker, we explained we were there to check in he replied 'name?' ... he then shook his head before opening the door. He made no eye contact let alone a smile at any point, he asked us our name again before telling us 'we had not made a booking'. We pulled up our confirmation email on the phone to which he didn’t even acknowledge, just continued to shake his head (he still had not even looked at us, smiled or given us anything more than blunt orders) after about 10 minutes he began to print something off ... that something was the booking that we HAD made, yet no apology what so ever for HIS mistake, just pushed the registration card in front of us and ordered us to sign, put our room card down on the desk and turned away from us. We then asked if we could have a drink from the bar (which is situated at the end of the reception desk) ... surprise surprise he huffed and shook his head before walking all of 3 steps to the bar area (sorry Nuno for the great amount of effort that took) before just standing there waiting for us to tell him what we wanted, no 'what can I get you' ... i can’t believe that during the entire time we were at the desk/bar he did not once look at us, smile at us, say please, thank you, sorry... nothing! it was like talking to a machine!! Nuno should most definitely not be working in the hospitality sector... or any sector that involves speaking to people!
the room however was ok, very basic (ok for a one night stop over) however it had a strange smell of sewerage in the bathroom, our room overlooked a train track and an ally - very loud during the night with the trains literally running underneath us, will not be returning.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phillipa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, Owner at Sleeperz Hotel Cardiff, responded to this review, June 12, 2013
Whilst we don’t always respond to reviews, happy that the balance of reviews will reflect the very high standards that we usually achieve at the hotel, we do need to respond to this review, as it is so out of character and deserves some clarification. We are sorry if you felt there was a lack of hospitality at check in. Clearly there was some confusion, your reservation with us was for the following day and as such you were not on our arrival list, this made the check in process more cumbersome than it needed to be. Perhaps with this information your view of our staff may be more positive. Occasionally we slip up, but we have an impeccable reputation for excellent guest service and, in fact we have just been awarded another ‘TripAdvisor Certificate of Excellence Award 2013’ making us one of the top 10% of businesses on TripAdvisor. Kind regards from the team at Sleeperz Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 4, 2013

Sleeperz Cardiff is amazing. I've been a regular guest since shortly after it opened.

Rooms are functional; central location is perfect and the staff are top rate. As for the price it is unbeatable. Sleeperz is a people friendly hotel and I recommend it to anyone.

Roll up. roll up folks...................it doesn't get better

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank llanfigel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 3, 2013 via mobile

Location is brilliant... Walk across the road and your in the main part. Right next to the train station although you don't hear any noise whilst in your room. Rooms are very small... Not much room to move around, that's the down side.
Sheer glass for the bathroom so make sure you don't mind whoever your staying with seeing you on the toilet! Breakfast good too!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jadeworger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sleeperz Hotel Cardiff

Property: Sleeperz Hotel Cardiff
Address: Saunders Road | Saunders Road, Cardiff CF10 1RH, Wales
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#21 Business Hotel in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sleeperz Hotel Cardiff 3*
Number of rooms: 74
Official Description (provided by the hotel):
A modern lifestyle hotel built with great design in mind. Centrally located in the heart of Cardiff next to the main rail station. Wooden floors, tiled wet rooms and tactile leather finishes make Sleeperz Hotels appeal to both leisure and business travellers. A restaurant/breakfast area overlooks the central square; our lounge bar area has a wood burning fire and beautiful leather sofas. Rates include FREE WiFi and national UK calls. ... more   less 
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Also Known As:
Cardiff Sleeperz Hotel
Sleeperz Hotel Cardiff Wales

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