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“Usual Great Deal” 5 of 5 bubbles
Review of Premier Inn Caerphilly Crossways Hotel

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Premier Inn Caerphilly Crossways Hotel
Ranked #2 of 3 Hotels in Caerphilly
Certificate of Excellence
East Mids
Level Contributor
189 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Usual Great Deal”
5 of 5 bubbles Reviewed April 22, 2014

The outside is looking a bit tired but inside was sparkling clean and immaculate, great service from the staff and a large comfortable room at an excellent price, we ate at the adjcent Pizza Hut which was a little cramped but otherwise very good.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HippyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vickiparsons, Manager at Premier Inn Caerphilly Crossways Hotel, responded to this review, April 25, 2014
Thank You for your kind feedback regarding your stay with us here at Caerphilly Crossways. We strive on giving excellent customer service and im so pleased to here that you experienced this on your visit. I will certainly pass on your feedback with the whole team. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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302 reviews from our community

Traveler rating
    155
    95
    36
    8
    8
See reviews for
118
77
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46
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Caerphilly
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 22, 2014

Cannot fault the staff who ensured that we had everything for our stay, were very friendly and considerate.They couldn't help enough to ensure we were familiar with the surrounding area and what was on offer.
Will definitely stay here again if in the area. Very clean and attached eatery provides basic but good food in pleasant surroundings.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank spottyowl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vickiparsons, Manager at Premier Inn Caerphilly Crossways Hotel, responded to this review, April 25, 2014
Thank you for your kind feedback regarding your stay. Here at Caerphilly Crossways Premier Inn we strive to make sure we give 100% commitment to all our guests. My team and i are very grateful for your kind comments & look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberystwyth, United Kingdom
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed April 7, 2014

Clean rooms, quiet. friendly staff, good food and a good pint.
On arrival reception well organised and helpful. Met friends in the bar, staff very friendly great choice of beers reasonable menu fair price food.
A good night was had


  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JCT421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England, UK
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed March 27, 2014

Stayed one night on a business trip to the area. Outside of the hotel needs a face lift. Rooms are OK and have been refurbished, but rest of the building inside is looking tired.
Hotel staff very helpful. Brewers Fayre was OK and food was passable, but again needs a face lift inside.Service was brisk and efficient and staff were helpful.
Felt uneasy about leaving my car in the car park as there were youngsters walking through the car park on a shortcut from the Pizza Hut & Macdonalds next door. Surrounding roads were noisy with traffic.
Local area seems a bit run down.
OK for one night only

Room Tip: Ask for a quiet room on the first floor overlooking the car park.
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  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bizness Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed March 23, 2014

Went with my partner as business trip for one night. It was my first time in Wales. The hotel is very standard but very good value for its price. The bed was very comfortable and the bathroom is clean. The receptionist was very chatty and helpful when I was waiting for my partner who went out for a meeting, she kept me occupied and even helped me book a cab to explore the town centre.I wish all receptionist in London are as kind as her!

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Thebargainhuntress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haverfordwest
1 review
5 of 5 bubbles Reviewed March 18, 2014

Warm welcome - easy booking - friendly staff - not bothered at all but now staff are there if you need anything. Really comfy bed - room very clean - not too stuffy. Easy key card can be kept in purse

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jk P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
96 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed March 16, 2014 via mobile

We stayed here for 2 nights on our weekend away to Wales for the rugby and had an enjoyable time.
Ideally we would have stayed in Cardiff city centre but as it was a rugby weekend hotel prices had been jacked up to a ridiculous level so we decided to stay in Caerphilly as there was a frequent train service to Cardiff.
And although the prices here had also been raised quite a bit beyond their normal level we had no complaints.
The staff were all very friendly & helpful, there was loads of free parking & the rooms were, as always with a premier inn, clean, tidy & functional.
The only real surprise for me was the quality of the breakfast in the adjoining brewers fayre restaurant.
I would never choose to eat in these places as I feel the quality of the food served is not very good but we had a b&b rate and I admit I was very surprised at how good the breakfast was.
Though I still didn't & wouldn't eat at a brewers fayre at any other time I'd have no hesitation in visiting for breakfast again.
The only negatives I could comment on were a broken window on the door into the pub and the fact that the outside of the hotel could probably be doing with a lick of paint.
Small maintenance issues that no doubt will be addressed but maybe should be dealt with more promptly, especially where the window was concerned.
Apart from that if I'm in the area again I'd have no hesitation in returning to this hotel.

Stayed March 2014, traveled with family
Helpful?
Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Caerphilly Crossways Hotel

Property: Premier Inn Caerphilly Crossways Hotel
Address: Crossways Park Parc Pontypandy | Pontypandy, Caerphilly CF83 3NL, Wales
Location: United Kingdom > Wales > South Wales > Caerphilly County > Caerphilly
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Caerphilly
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Caerphilly Crossways Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
Sleep like a prince or princess at the Premier Inn Hotel Caerphilly Crossways, in the home of Wales' largest castle - one of Britain's most impressive fortifications. You'll be in a prime location for Cardiff city centre, watching rugby royalty at the Millennium Stadium or staging your own grand tour of the spectacular local scenery. And when it's time to hang up your crown for the night, make for our great value restaurant and fit-for-a-king, extra-comfy beds. Important info This Premier Inn is located near a major road, bedrooms are insulated to minimise noise. Please note that all twin rooms at this hotel consist of a double bed and a single sofa bed. Directions: M4(J28) take A468 towards Caerphilly. Pass through villages of Machen, Trethomas and Bedwas. At roundabout on right after Peters Food Services Factory take 3rd exit. Next to Crossways Brewers Fayre. Transport and local information: St Fagens Heritage Site Caerphilly Castle Historic Site Millennium Stadium Events Caerphilly Train Station 1.5 miles Cardiff Airport 18 miles ... more   less 
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Also Known As:
Premier Inn Caerphilly (Crossways) Hotel Caerphilly
Premier Inn Caerphilly Crossways Hotel Wales

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