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“This place lets the town down......”

The Visitor Centre - Caerphilly
Ranked #4 of 22 things to do in Caerphilly
Certificate of Excellence
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Attraction details
Owner description: The friendly and welcoming staff at Visit Caerphilly are on hand to ensure that you get the very most from your visit to the area.Visit Caerphilly offers independent advice with the planning of routes & the booking of accommodation, whilst the centre is also full of information on places to visit.The centre also houses an impressive gift shop showcasing locally made quality crafts The centre is also home to the Castle Coffee Lounge where you can take time to relax and take in the impressive views overlooking Caerphilly Castle
Reviewed November 7, 2012

Caerphilly castle is a great draw for tourists but the Visitor Centre [opposite the castle] is a let down unfortunately..... I visited twice the other day and it was closed for staff training on the one occasion and full of school children on the next - couldn't get at any brochures! Although it was nice to see the children the staff hadn't considered that visitors might actually want to access the place on that day! The centre lacks a comprehensive selection of local books and doesn't have a 'what's on' feature to highlight what's happening in the locality day by day. There is a refreshment facility at the centre but it lacks character due to not serving an extensive range of local produce. This place needs shaking up as it does not promote the locality very well unfortunately.

Thank Alan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (165)
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140 - 144 of 165 reviews

Reviewed October 14, 2012

Very pleasant area , people tend to be very helpful and friendly just like the locals . the visitor centre is located opposite the Caerphilly Castle ruin

Thank WalesSunflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2012

very welcoming, good coffee nice place to sit and enjoy the veiw of the castle.Good selection of welsh good on sale

Thank MarianBedford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2012

Great staff always on hand. Be careful if you use the adjacent car park - the attendant doesn't do sympathy on period over-runs.

Thank NevMeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2012

Very pleasant and helpful staff. A great place to start a tour of the local area and castle. Enjoyed my visit immensely and have recommended to friends

Thank gwyneth_r_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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