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“One Night of Comfort”

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Best Western Heronston Hotel & Spa
Ranked #6 of 8 Hotels in Bridgend
Southampton, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“One Night of Comfort”
Reviewed July 21, 2014

First of all had trouble booking in the Bridgend area as on all sites of the major hotel chains there was no phone number! Even for this Hotel I had to go through Directory Enquiries to book! I could not book on line as I am disabled and wanted to know if their facilities would accommodate me. They did not disappoint. I was given a ground floor bedroom with more than adequate space for a wheelchair. Everything was spotless and the Bar meal, taken the evening we arrived, was more than enough to satisfy. An excellent breakfast was taken in the morning. We could only stay for the one night but, having good accommodation, more than made up for our sad visit to attend a funeral,

Room Tip: Could not say as we only had the one night.
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  • Stayed July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Margaret H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review, July 23, 2014
Thank you for your kind review, I am happy to read you had a good stay and you enjoyed your bar meal. We look forward to welcoming you back in the future under happier circumsances.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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708 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (171)
Date | Rating
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English first
Bridgend, United Kingdom
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 21, 2014

We had a day at the spa, and firstly I have to say the staff were fabulous, we could not fault them. But we were told there were no slippers and a shortage of towels, things like this should not happen. We had a really lovely afternoon tea, the food was beautifully presented. Thank you to all the staff for looking after us but I think the management need to get these things sorted.

Room Tip: Make sure you take towels and slippers if you use the spa.
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  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review, July 23, 2014
Thank you for your review, I am happy to hear you enjoyed your spa day. The hotel was sort delivered from the laundry company which did make us tight for towels on that day. We have not provided slippers previuosly but your comments will be taken into consideration for future planning.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
somerset
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 20, 2014

stayed at this hotel for 2 nights 18th and 19th of july on a living social deal.on booking there were no standard rooms available so i had to upgrade and i must say the rooms were of a very high standard.the room did get very hot so i asked for a fan and 1 was delivered within 5 minutes.all the staff were very very friendly and the food was superb.our stay coincided with an 18th birthday party a 40th and a wedding but we were not disturbed at all.my wife said that there was a really nice feel about the place.i would definetely stay at this hotel again.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank dayo21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review, July 23, 2014
Thank you for your kind review, I am pleased to read you had such an enjoyable stay and we look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penarth, Wales, United Kingdom
Level 4 Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 14, 2014

We booked into the Heronston with friends of ours for an overnight spa break and were pleasantly surprised at the quality of the hotel. The pool, steam room and sauna were all to a high quality and the treatments from the spa were fantastic.

The room was slightly dated but comfortable and clean. Our stay coincided with 2 weddings at the hotel as well as a 60th birthday, so in the evening the bar area was packed, this was no problem and added to the enjoyment. A special mention has to go to the chef, apart from catering for the above he was able to prepare for what the 4 of us agreed was probably one of the nicest meals we'd ever had.

All in all, no complaints from the weekend and would happily stay again, and recommend the hotel to anyone.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review, July 17, 2014
Thank you for your kind review, I am happy to hear you had a great time at the hotel and enjoyed your meal. I will forward your compliments on to our chef and we look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llandudno, United Kingdom
Level 6 Contributor
147 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 9, 2014 via mobile

Stayed for a family weekend, 30 people, including 3children. What a fantastic stay, rooms, food and staff wonderful. We all felt it value, even the bar drinks were reasonable. Thank you to all the staff for a great weekend, well be back.

Stayed July 2014, traveled with family
Helpful?
2 Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review, July 10, 2014
Thank you for your kind review, I am glad you enjoyed your stay and we very much look forward to welcoming you and your family back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgend
Level 5 Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed July 7, 2014

Having eaten Sunday lunch here quite a few times now with family - it seems that service has fallen again, hence the 3 star review this time around. There only seemed to be 2 waiters in the Crane Restaurant and service was oh so very, very slow. We were seated quickly and told that our drinks orders would be taken when the waiter came back. He didn't come back. 20 minutes later we were eventually asked what we'd like to eat, so we gave the drinks orders at the same time, as the waiter didn't ask if we wanted drinks when he took our food order. Starters where served quickly, but the soup came without any bread rolls. These arrived before the main course but without any butter, which we had to ask for. The waiters didn't seem to be on the ball at all this time around in that respect.The main courses took a long time to arrive. By this time we'd been in the restaurant for 45 minutes and only had a starter. I consider this far too long to be kept waiting. On a plus note the food was very tasty when it arrived. The duck was very nicely cooked and served pink: Perfect. Tasty veg, especially the cauliflower cheese. Dessert was also very nice. Shame about the below average service this time around though.

  • Stayed July 2014, traveled with family
    • Value
    • Service
Helpful?
Thank Noodle1Bridgend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review, July 10, 2014
Thank you for your review, I am happy to hear you thought your meal was good. I will investigate your points concerning the service you recieved and would hope these issues would not re-occur in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Heronston Hotel & Spa

Property: Best Western Heronston Hotel & Spa
Address: Ewenny Road, Bridgend CF35 5AW, Wales
Location: United Kingdom > Wales > South Wales > Vale of Glamorgan > Bridgend
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Bridgend
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Heronston Hotel & Spa 3*
Number of rooms: 75
Official Description (provided by the hotel):
BEST WESTERN Heronston Hotel & Spa is the ideal location for both business and pleasure. The hotel is located in a semi rural area, but only half a mile from Bridgend town centre and minutes from Junction 35 of the M4. We are within easy reach of the dramatic Heritage Coastline and equidistant from our vibrant capital city of Cardiff & the cosmopolitan city of Swansea. The hotel boasts 75 well appointed non smoking bedrooms including Standard and Superior rooms and Suites. Ewennys Bar & Grill is the perfect place for pre dinner drinks or to order a light snack or bar meal. Our Crane Restaurant offers a Seasonal Menu and all food served is sourced locally and prepared and cooked freshly. We are able to offer a range of conference facilities from a small meeting for 2 up to a conference for 200 with all audio and visual requirements catered for. We have several banqueting suites which can cater for 8 up to 240 guests and our coordinators would be delighted to help assist you in organising your event. Our Herons Leisure Club offers an indoor heated pool, sauna, steam room, spa pool and fully equipped gym. The pool area has been fitted with mood lighting, the ideal area to relax after a busy day. Our new Hotel Spa offers a range of male and female spa and beauty treatments at very competitive prices. Here at the BEST WESTERN Heronston Hotel & Spa, we are always mindful that 'our aim is to welcome you back'. ... more   less 
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Also Known As:
Best Western Cardiff
Bridgend Best Western
Best Western Bridgend
Best Western Heronston Hotel & Spa Bridgend, Wales

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