We found this hotel on a website under relaxing spa breaks, and as the photos all looked very nice and pool and gym looked ideal for what we were looking for, and they had a "Special Offer" we booked.
However, we arrived to find that the room was nothing like what they advertise, it reminded me more of old peoples home than a hotel to relax in,halls smealt damp, the bed was small, decoration was very dated, bathroom was not as clean as you would expect, and the Tv would have fitted in easily in St Fagan's! we had to lift it in on the top of the desk to watch it from the bed.
We then whent down to use the pool, it is, as they show on the website, a very nice tranquil area:However what they dont tell you on the website is that if they have large group bookings of children the let them in - unattended and allow them to dive into the pool on top of older guests, ond older couple left upset. to add to the non-relaxing experience the duty manager let the childen use the sauna and steam rooms.
After returning to our room to we found that next door had been filled with children that were left to run the corridors and bang on walls, I did get very cross and decided to complain at this point, the receptionist was very understandidng and moved us: to a nicer room that was worlds apart from the other room, modern, had seating, all lights worked and Bathroom was cleaner, I could not believe that i was in the same hotel.
I do understand that large bookings are great for small hotels but a bit of common sense would be nice- close the pool for a period for exclusive use, place all group together away from others who book under "relaxing break" - Simple!
Supper was part of the "special offer" a good choice of food on the menu and very quick service, it wasn' the best food i have ever had, but not the worse either.
During breakfast the same duty manager was very unplesant , the pasteries were rock solid, i hurt my hand with hot spoon left in the beans and was told to "wave it arround a bit" to stop it burning!!, we ordered toast this arrived in half an hour - cold, and we ordered coffee but had tea, Shambles!
At check out the receptionist were again very nice and explained that they have different types of rooms, I suggest that this is explained when people book and photos of all rooms are put on the websie.
As for "special offer" it was far too expensive to be "special" concidering what they have to offer!
I will not be returning.
- Official Description (provided by the hotel):
- BEST WESTERN Heronston Hotel & Spa is the ideal location for both business and pleasure. The hotel is located in a semi rural area, but only half a mile from Bridgend town centre and minutes from Junction 35 of the M4. We are within easy reach of the dramatic Heritage Coastline and equidistant from our vibrant capital city of Cardiff & the cosmopolitan city of Swansea. The hotel boasts 75 well appointed non smoking bedrooms including Standard and Superior rooms and Suites. Ewennys Bar & Grill is the perfect place for pre dinner drinks or to order a light snack or bar meal. Our Crane Restaurant offers a Seasonal Menu and all food served is sourced locally and prepared and cooked freshly. We are able to offer a range of conference facilities from a small meeting for 2 up to a conference for 200 with all audio and visual requirements catered for. We have several banqueting suites which can cater for 8 up to 240 guests and our coordinators would be delighted to help assist you in organising your event. Our Herons Leisure Club offers an indoor heated pool, sauna, steam room, spa pool and fully equipped gym. The pool area has been fitted with mood lighting, the ideal area to relax after a busy day. Our new Hotel Spa offers a range of male and female spa and beauty treatments at very competitive prices. Here at the BEST WESTERN Heronston Hotel & Spa, we are always mindful that 'our aim is to welcome you back'. ... more less
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- Also Known As:
- Best Western Cardiff
- Bridgend Best Western
- Best Western Bridgend
- Best Western Heronston Hotel & Spa Bridgend, Wales