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Best Western Heronston Hotel & Spa
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Reviews (802)
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All reviewsleisure facilitiessuperior roomleisure clubsauna and steam roomevening mealself servicebar foodbridal suiteafternoon tealovely staffcouldn't faultlovely roomplenty of parkingfrom start to finishsunday lunchan overnight staysandwiches
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756 - 761 of 802 reviews
Reviewed July 20, 2011

Stayed here for a three night break July 15 -18. Staff were friendly and nothing was too much trouble. Booked a 'Superior' room and was allocated room 64. Well decorated and furnished. Bed and pillows were comfortable. Maid did a great job in cleaning. The room and bathroom were immaculate.

Breakfast was enjoyable and hot food cooked to order. The head waitress and her team were quick and efficient and did a great job.

Ordered some Bar Meals, these were served quickly by efficient bar staff who were eager to please. The quality and quantity of the food was good.

The hotel was busy with guests. There was, also, a School Prom Night on the Friday and a Wedding Reception on the Saturday. But, were not disturbed and still enjoyed a quiet nights sleep. Our allocated room was well away from the functions.

The indoor pool area was excellent.

Just one thing that could have been better....the Crane Room decor is tired and really does need a re-vamp.

Enjoyed our stay.

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Pam9566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this reviewResponded July 22, 2011

Thank you for all of your kind comments regarding our facilities and our staff. Your comments will be passed on to all of the staff concerned. I am glad that you liked our refurbished Executive bedrooms too. Our Crane Restaurant and our Heron Bar and Lounge are also included in our ongoing refurbishment programme. We look forward to welcoming you back to our hotel again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2011

One of the worst greetings I’ve received absolutely no recognition of the Diamond Rewards status, I wasn’t asked for the loyalty card until I contacted reception from my room to request the competently news paper and then they insisted I came back down to show the card even though they could see the Diamond level via the on line booking. I was even directed to the wrong floor for my room.

The room had a dank musty smell and the only ventilation was by opening a 6’ patio door but as on the ground floor I had to close it at night.

The shower gel supplied was already half used by someone else, the tap pillar rotated around on the basin there was mould around the tiles and ceiling in the shower and the TV came out of the 80’s.

Not the best.

  • Stayed: July 2011, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Boxerdogs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this reviewResponded July 15, 2011

As a regular Best Western guest and a Diamond Reward member I am sorry that this was not recognised when you arrived at the hotel. As you mentioned, your Reward number would have been included on your reservation and all of our front office staff should clearly understand the benefits associated with each Reward level. Your comments have been discussed with all of the relevent staff.

We are in the process of refurbishing all of our Executive bedrooms and have now completed all of the rooms on the first floor. The Executive rooms on the ground floor with patio doors are the next rooms to be refurbished. Following the refurbishment of our Leisure Club we are also filling in the outside pool and landscaping the area outside these Executive rooms.

I have passed on your specific room comments to our Head Housekeeper and our Maintenance Manager to check all of the ground floor Executive bedrooms. All of our refurbished bedrooms now have large wall mounted LCD televisions. We would be happy to offer you a complimentary upgrade to a newly refurbished Executive bedroom for any future stays at our hotel in line with your Diamond Reward level status.

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Reviewed July 10, 2011

Just paid another visit to this Hotel and as usual enjoyed it. The bedrooms are spacious and airy ( Room 10 is a favourite ), linen really clean, bathroom fine, decent towels. The leisure area is a bonus and nice to spend a relaxing couple of hours. The food is really nice, be it bar snack or restaurant, with decent prices,and the breakfast is good. Have always found the staff polite and helpful. Yes, it's rather tired in places but like most hotels, its under constant refurbishment. The grounds could do with a sprucing, particularly the outdoor pool area and inner garden, a view which looks rather sad from the rooms in that area. Also, it's in a lovely area. All in all, it's a decent little hotel.

Room Tip: Give the hotel a ring and tell them what you'd like, they always try to please
  • Stayed: July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank reeve793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this reviewResponded July 13, 2011

Thank you for all of your kind comments.

Following the refurbishment of the indoor leisure area, refurbishment of our outdoor pool area began yesterday 12th July. The hotel is being repainted, the pool is being filled in and the area is being landscaped with additional tables and seating.

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Reviewed July 10, 2011

If you want a drink in the afternoon be prepared for a long wait.
The staff do not know how to smile

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank 187053Bobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this reviewResponded July 13, 2011

I am sorry that you had to wait for your drinks in the afternoon. Drinks are available 24 hours a day for guests, but when the bar is closed they can be ordered at reception and will be served by another member of staff on duty.

With regard to the view of our outdoor pool area from your bedroom, following the refurbishment of our indoor leisure club, refurbishment of the outdoor pool area began yesterday 12th July. The hotel is being repainted, the pool is being filled in and the area is being landscaped with additional tables and seating.

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Reviewed June 5, 2011

We held our daughters wedding reception here yesterday and it was a wonderful event.We found the staff especially ,Mark ,so helpful.
Everything was so well done, staff attentive and polite but never pushy.Food was outstanding, all our guests were so impressed and yet compared with other venues it was modestly priced.All the little touches ,special service for the Bride and Groom, assistance on every level to make the day special.
We stayed the night as did the Bride and Groom and some of the guests and no one had any complaints.The Bridal suite had a geourgous four poster and even our standard room was really roomy and comfortable.We had breakfast in the resteraunt and even though we went in at the end of the service time and they had every bedroom in use the tables were spotless and the buffet of continetal and cereals etc was full and it all looked fresh.Yet again Mark our MC from the wedding reception was on duty and once more the food and service first class. The Bride and Groom enjoyed a full breakfast with all options available to them in their suite.
We used the pool , jacuzzi and sauna and would recommend it as a way to relax and get rid of any post party twinges!
All of our family and friends were made to feel special and we cannot praise the Heronston highly enough. Our only daughteras wedding was a thoroughly memorable day for all the right reasons.

  • Stayed: June 2011, traveled with family
    • Value
    • Sleep Quality
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2  Thank diddleymaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this reviewResponded July 13, 2011

Thank you for all of your kind comments regarding our staff and our facilities. We are very pleased that we were able to make your daughters wedding day so special for you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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