Arrived on time for our reservation and taken to our table, menus brought and drinks ordered. Half an hour later still not ordered; a table that arrived after us were now ordering so we had to ask if they would take our order. Our starters arrived 25 minutes later. The starter and main courses were average. We then ordered our desserts; no cheesboard on the menu so we asked did they offer a cheeseboard to which they replied they would go and check, the waitress came back and said yes so a cheesboard was ordered together with our other desserts. When they arrived the member of the party started to nibble at the cheese waiting for biscuits to arrive. No biscuits came so we prompted the waitress who replied we dont do biscuits. We then informed a waiter that we didnt feel we should pay for the cheeseboard as it was not going to be eaten as there were no biscuits. I was so taken aback by the attitude of the waitress (not the waiter) that I felt I needed to speak to the manager. This I did, he was very apologetic and explained that the waitress was new, he agreed this service was poor and agreed to take the price of the cheese off our bill. He asked did we want a free round of drinks - I said I did not ask to speak to him to get a free round of drinks . However, he did approach our table with the offer. We waited to order our coffees and liquers but were never asked by a member of the staff if we wanted to finish our meals with coffee/liquers. It is such a shame that I have felt that I need to give this restaurant a poor rating - its a family run business which I prefer to support rather than a chain restaurant. They need to get the little things right to keep customers, basic training of staff would help. The restaurant was not full that night - was that because others like us received a poor quality service.The four of us rated the whole experience, three of us gave a 5/10 and one (not the one who ordered the cheese) gave 2/10 = 17/40 - I will leave it a couple of months and maybe try this restaurant again as everyone deserves a second chance.