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“Good customer service”
Review of Castle of Brecon

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Castle of Brecon
Ranked #2 of 2 Hotels in Brecon
Certificate of Excellence
West Wales
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good customer service”
Reviewed August 29, 2013

Having arrived at the hotel without a reservation at approx 3.30pm we were delighted to be offered a standard or superior room. We opted for a superior room, however after opening the door it was immediately apparent that the room had not been serviced or cleaned as the bed was still unmade and the towels on bathroom floor ! We instantly went to reception to say that the room wasn't ready. The receptionist was extremely apologetic and instantly offered us a free room upgrade. We ended up in a suite with four poster bed ! We were very pleased and impressed with the service as they could have asked us to wait for the first room to be serviced. We had a very good stay. The food in the bistro was excellent with prompt service.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank CerianWestWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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460 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (121)
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English first
Telford, United Kingdom
Level 5 Contributor
66 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed August 26, 2013

We stayed here for one night on our way to Pembrokeshire. The welcome was very warm and genuine. Room very comfortable and the food excellent. The staff were all very polite and helpful.
We shall definitely be back. Views are fabulous.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank digit_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sussex
Level 5 Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed August 26, 2013

Stayed here for one night in August and loved it. Many thx to other Trip advisors for the recommendation as this is how we sourced this hotel.

Stayed in a quirky room ( Room 21) which, as this old hotel is built actually on the side of the castle, which added charm to our stay. Well provided room ( tea /coffee/biscuits/ plus bottles of water), together with neat touches made a welcome change for us at the end of a hot day on the beacons.

The room could have had net curtains to make the room more private but otherwise we had an excellent and quiet nights rest.

The pretty and well maintained garden and terrace are great for afternoon drinks. The evening meal was fantastic ( I had the catch of the day - plaice - delicious!) and the breakfast ( full English or other) was the best I had during this holiday.

You pay a few more pounds for a stay here (we stayed at three hotels during our stay and this was the most expensive) but the difference in standard, food and experience were palpable. I'd certainly add at least one night here if you're travelling in the area.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank TheWebster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hythe, United Kingdom
Level 6 Contributor
118 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed August 16, 2013

Stayed here for one night on a business trip, check in was quick and efficient with a very polite and friendly girl on reception. The room was clean with a nice powerful shower in the bathroom. I had an evening meal and breakfast during my stay and both meals were very good indeed.
The only downside was my room was above the outside smoking area and was very noisy during the late evening. All the staff without exception were very friendly and polite and are a credit to the hotel

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bruce f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed August 16, 2013

Had been here a few year ago and it was dyer but when a friend was getting married there we returned and stayed the night before, I was pleasantly surprised the whole hotel has had a makeover and been brought up to date, it still has a fabulous garden area with great views of Brecon town and surrounding area. The food was priced well and was really good.
The wedding was faultless the staff are very friendly, will defiantly be returning soon

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bup2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 11, 2013

This is our second visit to the hotel as we had enjoyed our previous visit very much. Yet again we weren't disappointed the staff are very friendly, the service excellent. Our room and ensuite were really bright and clean, the bed very comfortable, sparkling white bed linen and towels. Complimentary bottled water in the room along with shower caps,soap, sewing kits etc. etc. The food is superb. The view from the hotel and surrounding scenery is wonderful. We shall definitely be going there again.

Room Tip: A first floor room on the back of the hotel overlooking the Beacons would be quieter.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hilary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worthing, West Sussex
Level 4 Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 1, 2013

We were visiting both for business and to see friends locally and chose The Castle of Brecon mainly because of previous good reviews. Overall we were not disappointed and would agree with other comments about the friendliness of the staff and the good location however the hotel does need to have money spent on it. We understand that there is a rolling programme to upgrade the rooms, unfortunately our 'superior' room (34) had yet to be worked on! The views of the Brecons were magnificent however the decor in the room was tired and in need of refurbishment. Our main complaint was the shower which was so underpowered it would be a certain winner of the 'worst shower in Wales' award. The basin and bathroom window were cracked and the bath panel showed signs of a previous flood (where did the water come from? - certainly not from the shower!). The plastic furniture was decidedly non-Georgian. We ate once in the restaurant. The meal was very good and the portions HUGE. Verdict: Good at the moment and a year or two's time could be excellent.

Room Tip: Ask for a room which has been refurbished and be aware of noise from terrace.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Castle of Brecon

Property: Castle of Brecon
Address: Castle Square, Brecon Beacons National Park, Brecon LD3 9DB, Wales
Phone Number:
Location: United Kingdom > Wales > Brecon Beacons National Park > Brecon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Brecon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Castle of Brecon 3*
Number of rooms: 40
Official Description (provided by the hotel):
We have 40 bedrooms providing a variety of different types of accommodation. All rooms in the main hotel are individually decorated and offer LCD TVs and tea & coffee making facilities. We will be happy to discuss your accommodation requirements and the type of room that would be most suitable for your needs. Our current prices are published here as a guide, please note that from time to time these will change to reflect local events. Standard Bedrooms from £87 Standard Family Bedrooms from £97 (based on 2 adults and 1 child) Superior Bedrooms from £107 Family Mews rooms from £157 (room only)( 2 adults and 2 Children) Walkers Mews rooms from £157 (room only) Beacons View Bedrooms from £137 Four Poster rooms £157 ... more   less 
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Also Known As:
Castle Of Brecon Hotel Brecon
Castle Hotel Brecon
Castle Of Brecon Wales

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