A month before visiting I booked the function room for 20 people for special birthday celebration.After six phones calls, a menu had still not been emailed to me. On the 7th call I was told that they had tried but the file was too big, but no one had bothered to phone me to say that so I eventually had to pick some up.
When we arrived there was no music in the room, after asking the radio was put on for us, wasn't the best atmosphere. I had phoned a week prior to say we would all be having Sunday lunches. But when we went to order there were only 6 beef dinners left and no cauliflower cheese(optional extra). The dinners arrived in a scattered way and only one portion of veg. (One person serving) Eventually the final 4 meals came out and we were asked if we wanted more veg... We hadn't had any yet. By the time it arrived pipping hot from a microwave and the largest dollop of butter slapped on the top and half a spoon of pepper, the rest of my dinner had gone cold. Not once did anyone ask if we were ok or wanted anything else. We then ordered pudding. We stacked the plates to make room for the pudding. Puddings arrived over a half hour period, by which point we had some very fed up children! I had brought in cupcakes and candles for my mum, three times I had to go down and ask for them to be brought up. We then had to eat them between dinner plates and pudding dishes. During all this there was nobody eating down stairs and about two dozen people sat downstairs drinking. It felt like we were just in the room upstairs out of the way and forgotten about. I don't like to complain usually but feel that nothing was good about the evening, poor service completely let this establishment down and ruined what was supposed to be a birthday celebration.
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