I called and booked 2 rooms for 2 nights 3 months in advance of a wedding in Ruthin Castle. All fine, gave my credit card details over the phone to pay adeposit to reserve.
We were contated by a very rude man 3 days before the wedding telling us that we no longer had rooms because he had taken a larger group booking for a tour that was more lucrative! This left us having to ring around last minute to book another hotel and we ended up paying twice the price and had to have a different hotel for the friday and sat.
Very very dissapointed with the attitude of the hotel and there rediclous booking system, as when you look on their website and booking .com there appeard to be availability and they were taking deposits. confusing but just glad we didnt stay there in the end as it was obviously total rubbish!More
- Free Wifi
- Free Parking