we have been venturing to the sleepy panda since it opened over 20 years ago. I would say over the years it was my favourite chinese restaurant and was so popular that you had to book weeks in advance to get a table. NOT ONCE over the years did we ever have cause to complain as the food was always served to your table fast and ALWAYS HOT.
Then at the end of 2010 Henry (Manager) and his wife retired. Absolute chaos!!!
We attended in January 2011 for my sons 16th birthday our first visit under the new management team. We had booked the table for 12 family & friends. What a disaster. The service was appauling having to wait long periods between courses, food being presented cold and forgotten dishes.
We decided after this we would not go back to the sleepy panda, but as time crept on we ventured back only to experience the same service.
Tonight was one of the nights we decided to venture back as we havnt been there for about 6 months. We ordered a banquet and requested to change some of the dishes which was not a problem with an extra charge that we didnt mind. First two courses arrived hot and well enjoyed and we thought YES! they have finally cracked it. THEN we waited 15 minutes for the next course to which only the rice and one dish was provided and yes youve guessed it the dish was COLD. After informing the waitress the dish was removed and we were left with the rice on the table...so we fed on the rice for 10 minutes waiting for all the dishes to be delivered to the table....and yes they were then served hot.
I did discuss the service with the manager to find her attitude extremely rude. I dont think asking for your food to be served hot is unreasonable!!!!
SO I am advising anyone out there who wishes to go for a lovely chinese meal in Wrexham....DO NOT GO TO THE SLEEPY PANDA...........we will definitely NOT be going there again.
There is a good chinese restaurant in town called the Eastern Sheraton or a little further afield the Old Bridge in Caergwrle.
If you were to read my other reviews on restaurants I always like to put down the positives but alas The Sleepy Panda does not have any!!!
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