My wife and I stayed here for two nights on a short break. We booked their "all inclusive" package which looked a very good deal, On arrival we were not given a welcome pack or anything to explain what was included in the "all inclusive" package. ( There is great deal that is not included). This caused some difficulties before it was finally sorted out ( lunchtime on the 2nd day). Our room was fine, clean & tidy as expected of a modern hotel room. The view from our window was wonderful, as good as any we have ever had. It was only later that we discovered that any noise in the corridor came into the room, it was as if the door did not exist! We were disturbed by the occupants of the room opposite returning at 3.00am and talking loudly, they might as well have been stood in our room, it certainly sounded like it. Don't have room on the 3rd floor if you are a light sleeper and like quiet.
Our 1st experience of problems because we were "all inclusive" happened in the bar when we ordered afternoon tea which we knew was included. The barman took our order, brought the tea and scolded me for not telling him when we ordered that we were "all inclusive" as he had rung it up on the till before serving it and had now got to change it. I overcame my urge to tell him to put his tea, till and hotel where the sun doesn't shine for the sake of my wife. I am not used to being told off by barmen and it did not go well with me. Still, I thought, it can only get better.
That evening we went into the dining room for our evening meal. We sat at a lovely table in the conservatory overlooking Llanberis with a lovely view of the gardens and mountains. The waiter took our order for food but when we went to order our glasses of wine we hit "all inclusive" problems again. I had ordered a medium size glass of merlot and my wife the same size of a German white (her favourite). Nothing was said when we placed the order although this time I made it clear at the start that we were "all inclusive". The waiter came back and said that we could not have medium glasses of any wine, only small glasses of house wine. Not what we really wanted but did not want to cause a fuss. The food when it arrived looked very nice but we were both surprised not to see any potatoes of any sort on our plates. The menus had been taken away after we had ordered and nobody came near us enquire if were happy until after we had finished. As we were enquiring about this to the waiter, who seemed to know nothing about anything, the table next us (also "all inclusive") got their meals which did have the potatoes that had been missed off ours. I asked to see a manager who apologised. He also agreed that was was needed was a "welcome pack" for those who were "all inclusive". The food was OK but not really warm. The only really hot meal we had of the 6 were the two breakfasts. Soup at lunchtime was only luke warm on both days and the evening meals likewise.
Breakfast on our 1st morning was very good, bright alert, helpful staff and hot food. This really was the best meal of the day and there were no "all inclusive" problems. We went out for the morning and returned for our "all inclusive" lunch. We were told that we could have the dish of the day, Lobscouse, or soup & a sandwich. We went for the latter and I ordered welsh rarebit as it was in the sandwiches section on the menu. There was then a long discussion if welsh rarebit was included or not. Other guests were looking at us and we felt that were being accused of trying to get something for nothing. A manager was asked who did not know the answer. He went to reception to seek information and I followed him. There he produced a letter from the general manager of the hotel to all staff setting out what was included in the package and instructing reception to issue a "welcome letter" setting out what was included when gusts checked in. The receptionist (not the one who checked us in) produced said welcome letter and gave me a copy. It did clarify things and would have been very helpful if we had had it 24 hours earlier. I got my welsh rarebit this time, the soup was only just warm again.
After lunch we went out again and returned for afternoon tea. I ordered it at the bar from the same barman who had scolded me the day before. I made sure that I showed him my "all inclusive" card when ordering. I signed his ticket with our room number as asked. 15 minutes later with no sign of our tea I went back to the bar and enquired where it was to be told that he had forgotten it.
This hotel is close to being good and very good value but it fell short in some key areas. We were made to feel like 2nd class guests because we were "all inclusive" and some staff just didn't understand it. The absence of the welcome letter left us without important information as well. Whilst some staff were very good, the breakfast staff especially, others were very poor. Being "scolded" by a barman younger than my son is not something that I will look to repeat. Incomplete meals, meals that were only warm not hot and bedrooms with tissue paper walls and doors will also not be on my agenda again.
It is a pity because it could have been so different with so little effort. The setting of the hotel is wonderful. The meal menus were good and the food was tasty if cool. Breakfast was great.
I would council against the "all inclusive" package, it isn't all inclusive and will leave you feeling very 2nd class. You may be luckier than we we were in avoiding the poorer staff in which case your experience will be better.
We were left feeling disappointed about what might have been. It was certainly not the relaxing break we hoped for.
- Official Description (provided by the hotel):
- The Royal Victoria Hotel Snowdonia is nestled at the foot of the spectacular Llanberis Pass under the shadow of Snowdon itself on the edge of the Snowdonia National Park. It is set within 30 acres of gardens and woodland, cradled between Llyn Padarn and Llyn Peris. This is an ideal location in the heartland of North Wales for a breathtaking and memorable stay. Rooms are spacious with all modern amenities. The Hotel offers three restaurants, bar, residents lounge, five meeting/conference rooms and ample car parking. ... more less
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- Also Known As:
- Legacy Royal Victoria Hotel
- Legacy Royal Victoria Llanberis
- The Royal Victoria Hotel Snowdonia Llanberis, Wales