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“Great decor, a bit slow from the kitchen”

The Heights Bar & Kitchen
Ranked #5 of 24 Restaurants in Llanberis
Price range: $4 - $23
Cuisines: Bar, British, Pub, Welsh
More restaurant details
Restaurant details
Good for: Local cuisine, Kids, Families with children, Bar scene, Large groups
Dining options: Brunch, Dinner, Late Night, Lunch, Drinks, Breakfast, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Television, Waitstaff, Wheelchair Accessible
Darwin, Australia
Level Contributor
65 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Great decor, a bit slow from the kitchen”
Reviewed April 27, 2014

Not sure if it was a typical day, but the staff were very friendly and helpful even though the food took ages to arrive. The feel of the place was really nice, and we sat out in the conservatory which was lovely. The place had great potential to be wonderful, was just a bit disappointed by the somewhat limited menu and the length of time it took for food to arrive. The food was good, and again really great staff.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank auroratoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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729 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Polish first
  • Any
English first
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“The lows..”
Reviewed April 19, 2014 via mobile

The bar seemed to have run out of beer and soft drinks on good friday! On top of that the bar tender wouldn't serve us hot drinks with a simple excuse "I'm all by myself". In fact this group of girls came to order some beer after us and he told them straight up.. Girls, no hot drinks! Its a bit of a shame as the place looks very nicely setup with ample parking, out door seating and a potential for greatness.

Helpful?
3 Thank Pwr_paji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Lovely friendly staff”
Reviewed April 15, 2014

Nice pub in the village in LLanberis, in fact the only decent one! The staff we very friendly and helpful. Unfortunately we did not get to try their food but it looked fab!

Visited April 2014
Helpful?
1 Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Llanberis, United Kingdom
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“It was once brilliant...”
Reviewed April 13, 2014

Living locally, this is our pub. For over two years, we had been frequenting this pub at least two times a week to meet up with friends. It had great cask ales, lovely coffees, a brilliant selection of spirits, lovely food, and a warm and friendly staff. In addition, local clubs (knitting, salsa dancing, art, book clubs) met there on a regular basis and this was actively encouraged by the pub. It wasn't just a pub. It was a central spot to the community. It hosted gear drives (for outdoor gear) and craft fairs. It had film nights and quiz nights.

Sadly, all of this seems to have changed since the new management came into effect in January. Since that time, most of the original staff have now been ousted and replaced with new staff. The clubs no longer meet at the pub, the wide selection of spirits has been reduced to less than half its size, and the cask ales don't seem to be a feature anymore. We have been in numerous times to see how the new management was doing. Sadly, we haven't been very pleased. The new staff (not all of them, mind, you must give credit where it is due) is sadly very inept. They have difficulty taking and remembering orders. They are slow and not particularly friendly even when you try to chat a bit (we are locals, remember, so we like to get to know the people behind the bar). Last night, it wasn't particularly busy for a Saturday night, and it took over a half hour to receive our food. Every time we went to the bar, it was wet and sticky because it hadn't been wiped down. Both the staff behind the bar seemed uninterested in the customers. In fact, most of the people in the pub weren't local but were visitors to the area. It was good to visitors in but I was shocked that I didn't see a single familiar face and that is incredibly rare as this isn't a big area.

When it came to the selection of beer on tap, well, there wasn't much of one. Most of the signs had gone and one of them that didn't attach properly lay forgotten on the bar for most of the evening. Gone are the days were one could order a lovely Snowdon Ale, Hobgoblin, or Doombar. Instead, quite a few lagers are offered in bottles and one or two on draft. We did order a Doombar and it tasted horrible like it had gone off and like the lines hadn't been cleaned.

The heart has been taken right out of this pub and the new management should be pretty ashamed of that. In reality, it is one of the nicest pubs in the area and it will continue to get business because of that. It will also pull in the tourist trade. However, eventually, the locals will stop coming. Poor service, bad beer, lack of variety, and feeling more like a bog standard pub will keep them away. It is best to keep the locals happy as they will support the business in the off-season. I know many locals who have already decided that they will no longer frequent the Heights. We gave them multiple visits since the change and they haven't improved but rather have declined each time. Unless something changes, we will no longer be customers at the Heights. This saddens me as it was a great place before and could be again.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
16 Thank Dar619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Found what we were looking for and more!”
Reviewed April 13, 2014 via mobile

After a day in Snowdon we were looking for a good roast lunch and boy did we find it! More roast beef than I could eat

Helpful?
1 Thank marklingwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GJonesWales, Owner at The Heights Bar & Kitchen, responded to this review, April 14, 2014
Many thanks for your kind words, and please call again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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