The staff were so task orientated they seem to have lost sight that if it was not for customers they would not be in business.
The owner (?) a male was rushing around and had no visible people skills - very brusque, to the point of being rude. The whole staff team seemed to have been trained not to give customers any eye contact at all .
The food was good but not good enough to return again to be subjected to staff who made you feel that you were an inconvenience.
The place was very busy and we felt that because the place is so popular the owners/staff feel that they do not need to try...........problably don't rely on repeat busuness.
- Official Description (provided by the hotel):
- Seventeenth-century coaching inn in the heart of Snowdonia. Award-winning restaurant, full of charm and character, beamed ceilings and open fires. ... more less
- Reservation Options:
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- Also Known As:
- Ty Gwyn Betws y Coed
- Hotel Ty Gwyn
- Ty Gwyn Hotel Betws-y-Coed, Wales