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Reviews (885)
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792 - 797 of 885 reviews
Reviewed April 1, 2012

lovely relaxing weekend, service very good, only criticism the beds were a bit hard

Room Tip: upgrade to superior room recommended
  • Stayed: March 2012, traveled as a couple
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3  Thank Phyll A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ambassedor, Manager at Waterloo Hotel, responded to this reviewResponded April 12, 2012

Thank you for taking your time to write a review following your stay, myself and the team were very happy to hear that you enjoyed your time with us.

You say that the bed was hard, please would you kindly contact us and let us know what room you stayed in so we can investigate further.

Look forward to welcoming you back soon.

Regards

Katie Valintine
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 29, 2012

Recently stayed, they are all being refurbished to a high standard, the beds are so comfortable, the rooms are spacious and clean, the reception staff are lovely and polite and do everything to try and make your stay perfect. The pool is a fair size. Pool jacuzzi is good but all though it states children below a certain age are not allowed in this due to health and safetey, the pool staff do not ensure this happens, so you can find young children messing around in it. I would recommend this hotel, as it is in a beautiful, peaceful setting and the breakfast is lovely too.

  • Stayed: October 2011, traveled as a couple
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6  Thank sammy007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ambassedor, Manager at Waterloo Hotel, responded to this reviewResponded March 3, 2012

Thank you so much for taking the time to write such a positive review following your recent stay with us. I have passed on your glowing comments to the reception team who were very happy to hear that they played a part in making your stay comfortable.

I have spoken to the Leisure team about your comments regarding the Jacuzzi and although the pool does not have a designated life guard the team do try to ensure that the rules are adhered to at all times. It seems that on this occasion they did not see a child in the Jacuzzi but have assured me that in future they will be more vigiliant - and thank you for bringing it to our attention.

May I thank you again for your kind words and we hope to see you again soon.

Regards

Katie Valintine
Operations Manager

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Reviewed February 21, 2012

Stayed here with my 4-yr old in October half term. Very friendly staff and good service in restaurant and at breakfast.
The room was nice - a lodge style room out the back, with a separate lounge and sleeping areas (not completely divided, just a low internal wall between). Would easily sleep 4 in comfort. Small garden accessed through patio doors. The room and bathroom were spotlessly clean.
Pool/leisure centre was excellent; its a private gym free to hotel residents. Pool was a reasonable size and there was a small childrens' pool as well; we were only there for 16 hrs but went to the pool twice.
Location is 5-10 mins walk from 'town' centre with good parking.

  • Stayed: October 2011, traveled with family
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4  Thank Dave123abc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ambassedor, Manager at Waterloo Hotel, responded to this reviewResponded February 27, 2012

Thank you so much for taking the time to write such a positive review - we were all really happy to see that you had such a good time while staying with us....the swimming pool is always a hit with children and adults alike.
We look forward to welcoming you back again soon.

Regards

Katie Valintine
Operations Manager

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Reviewed February 17, 2012

excellent hotel, excellent staff and great area to explore.

  • Stayed: February 2012, traveled with family
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4  Thank garyHeswall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ambassedor, Manager at Waterloo Hotel, responded to this reviewResponded February 27, 2012

Thank you for taking the time to write a review myself and the team were happy that you found your stay with us to be 'excellent all round'

Look forward to welcoming you back again soon.

Regards

Katie Valintine
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2012

Stayed for a long weekend with my wife and son. I've been visiting Snowdonia for over 30 years for walking trips and almost always camp, so a hotel stay was a major change for me.

We had a lodge-style family room. It was quiet, clean and spacious.

Found the 'early-bird' restaurant deals to be good value so ate at the hotel every night. Swimming pool / jacuzzi was small but fine for relaxing after a days walking.

Reception staff were very friendly and helpful.

Overall a good experience.

Room Tip: Lodges are good
  • Stayed: August 2011, traveled with family
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5  Thank Tom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ambassedor, Manager at Waterloo Hotel, responded to this reviewResponded February 27, 2012

Thank you for your taking the time to write such a positive review of the hotel and glad to hear that we offered a change from camping.

I am really happy that you enjoyed the restaurant having eaten there every night during your stay and also took advantage of relaxing by the pool area after a day in the mountains.....

Thank you again and we look forward to welcoming you back again soon.

Regards

Katie Valintine
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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