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“Appalling!! Intimidating!! Never again!!” 1 of 5 bubbles
Review of The Dragon B&B and Restaurant

The Dragon B&B and Restaurant
Ranked #18 of 28 Restaurants in Betws-y-Coed
Certificate of Excellence
Cuisines: Chinese, Asian
More restaurant details
Restaurant details
Good for: Families with children, Business meetings, Large groups, Special occasions
Dining options: Dinner, Late Night, Full Bar, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff
Warwick, United Kingdom
Level Contributor
17 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Appalling!! Intimidating!! Never again!!”
1 of 5 bubbles Reviewed July 13, 2014 via mobile

In the area for a sporting event and table booked for 8 o'clock.

I'm happy to admit that our original booking for 8 expanded to 12 people (not 13 as suggested!!) but still 10 of those were pre-booked and the 2 walk-ins we asked about and were told that, although it would be a bit "cosy" it wasn't a problem. IT DEFINITELY WAS!!
Drinks were served promptly and continued to be throughout the night and the food order taken although we laughed with the waiter about the fact that he "strongly" advised us to order quarter portions of duck to share, rather than half portions (when I say "strongly" he practically refused us the half). The starters didn't take that long to come although one order didn't arrive at all. No fuss was made. At various points during the next hour and a half we had visits from staff about various issues with our order, to do with the rice!! Initially I was told that I couldn't have the boiled rice that I'd ordered so would egg fried rice be an acceptable alternative. Fine! Then the team boss was approached and told that there wouldn't be ANY rice so they would substitute noodles which we refused. When the main meals arrived, an hour and a half after the starters and after the team boss had been through to the bar to find out what was going on, three of the ordered rice dishes arrived but no sign of the egg fried rice for three of us, despite the waiter telling us that there was a great big bowl of it on the way out. One member of our party had no dish at all, three of us had no rice, the plate of noodles that we hadn't ordered DID arrive and was sent back and all in all it was a farce!!! The missing main course eventually arrived by which time the rest of us had finished our meals and the person waiting had shared with someone else.
This is not the first time that we have visited this establishment, it is a regular fixture on our calendar when we are racing in the area and we were all disappointed. The gentleman suggested that he would take the starters off the bill but when the bill came there was a deduction of 20% but we'd also been charged for things we hadn't had. When I went through to the bar to sort this out I was greeted by an extremely aggressive man who introduced himself as Kerry's father. I would suggest that in future he not be allowed to stand at the bar, let alone converse with or about customers (in any language!!!) as, given recent reviews of this restaurant, allowing him to tell customers "if you don't like it don't come back" could be detrimental to his daughter's career prospects.....although at least she's got her black belt (3rd dan) to fall back on!!! Let me be clear....at no point was I anything other than polite to any of the staff and to further add insult to injury he accused a member of our party of trying to order alcohol for a minor.....who was 19!!....and repeatedly reminded us that our party size had changed. We pointed out, pleasantly, that they were under no obligation to accept our booking or accommodate our guests if they felt unable to cope and should have told us that they didn't have the time or ingredients to cater for us.
There was always going to be a conversation with staff about how best to resolve our dissatisfaction and, bearing in mind that I was the only female in the group and had been on soft drinks all evening I felt that I was the most appropriate person to do that BUT it's a jolly good job that I'm not easily intimidated.
After consulting her boss, Kerry came back to us with an adjusted bill and we paid it and left.
I'd like to thank Kerry's dad for his suggestion re: not returning (the thought had crossed my mind WAY before he suggested it) and assure him that not only do I have absolutely NO INTENTION of EVER going back inside the restaurant, I intend to make our experience known to others so that when we're up later in the year for the British Champs NONE of the teams have to suffer the same appalling service or intimidating behaviour.

My rating of choice for this experience would be NOTHING but as this is not an option I have had to highlight one circle.

Helpful?
4 Thank Trisha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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249 reviews from our community

Visitor rating
    101
    80
    34
    15
    19
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Great Billing, United Kingdom
Level Contributor
172 reviews
117 restaurant reviews
common_n_restaurant_reviews_1bd8 79 helpful votes
“Food was just passable .”
3 of 5 bubbles Reviewed July 10, 2014

The owner goes around talking to people - a bit too much and I think people where getting a bit annoyed - and he seemed a bit drunk. The place seems shabby and lacking in atmosphere - we think very over priced for what it is. The crispy duck was dry and worst I have had. Our main was good.

Visited July 2014
Helpful?
2 Thank cathydyakiewicz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackburn
Level Contributor
29 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“There are some lovely restaurants in Betwsy Coed but this isn't one of them?”
1 of 5 bubbles Reviewed July 5, 2014 via mobile

We went to this restaurant as a group of nine people and I'm afraid I can find nothing to recommend it!

The decor is absolutely awful and in hindsight we should have cancelled our booking when we saw what it was like but we decided to give it a go.

The table was cramped, and the waiting staff didn't seem interested in finding a more comfortable solution for us.

We had one of the banquets which was essentially a stream of at best mediocre Chinese food - but some of it was really horrible!

There are lots of nice places locally - this isn't one of them!

Visited July 2014
Helpful?
1 Thank MBlackburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, United Kingdom
Level Contributor
10 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Be prepared to wait!”
3 of 5 bubbles Reviewed July 4, 2014

I sat for over 15 minutes waiting to be acknowledged after being seated and left without even being offered a drink.

  • Visited July 2014
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
1 Thank Paulyrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plumelec, France
Level Contributor
29 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“fantastic food and service again”
5 of 5 bubbles Reviewed July 4, 2014

I have visited on a few occasions and never been disappointed. the food is fantastic and the best Chinese I have ever had. The service is very good and the staff not only know about the food they serve and they are also very friendly and welcoming.

  • Visited July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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