We stopped for an evening meal here. We experienced slow service, incomplete orders and poor cooking. We had to return one main dish as inedible (it was overcooked so the meat was bone dry, and about one third was burnt).
We were given no apology, and the only response was to offer the menu to choose another dish. When asked how long this would take, since we had already waited 45 minutes, the response was a shrug and 'Don't know'.
We later made a complaint to the management, and have now been fobbed off with the excuse that all the staff involved have been retrained as a result of the complaint. Given the comprehensive failure of the kitchen, waiting and supervisory staff involved I find this difficult to credit as having been meaningful in the four day period between the complaint and response.
Whilst there we also overheard another customer complaining about the quality of the meat, so we aren't the only ones. If you want good food, just go further up the road to Betws-y-coed and call at one of the many other good restaurants instead.
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