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“Excellent Customer Service”

Stena Line Limited - Day Trips
Ranked #6 of 33 things to do in Holyhead
Certificate of Excellence
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Attraction details
Owner description: Stena Line, one of the world's leading ferry companies, offers low fares and a speedier ferry travel service to Ireland, Britain and Holland. With our extensive route network, Stena Line gives you more flexibility and choice. As well as a range of hotel breaks, self-catering, landbridge holidays and the option to travel by car, by rail, by coach or on foot, you will enjoy excellent service and value for money. Book early and online for our lowest fares
Reviewed October 20, 2010

I booked a trip from Hoek Van Holland to Harwich with Stena Lines. I mistakenly gave the wrong email address for the delivery of the confirmation.

I emailed Stena Lines with the information, and within one day I received the confirmation at the correct email address and also got some important advice about use of the ticket and reimbursement of the train costs.

Great customer service.

Thanks Stena Line, and thanks Tamara van den Berg

5  Thank RichardGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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"foot passengers"
in 26 reviews
"dublin port"
in 25 reviews
"hoek van holland"
in 18 reviews
"priority boarding"
in 16 reviews
"return journey"
in 28 reviews
"fast ferry"
in 16 reviews
"cruise ship"
in 13 reviews
"free wifi"
in 17 reviews
"night ferry"
in 7 reviews
"ferry company"
in 8 reviews
"before departure"
in 8 reviews
"comfortable beds"
in 8 reviews
"duty free shop"
in 8 reviews
"free drinks"
in 7 reviews
"biscuits"
in 8 reviews
"booked online"
in 7 reviews
"ferry crossing"
in 8 reviews
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614 - 618 of 692 reviews

Reviewed September 19, 2010

Travelled Rosslare>Fishguard. Paid a fiver extra for the Stena Plus service which was excellent. We' ve also travelled on Irish Ferries and feel that Stena are better. Very comfortable seating, free wi fi (you have to pay about 8 euros for half an hour on Irish), free nibbles plus wine, soft drinks, tea, coffee and soft drinks. Also a very smooth crossing on a windy day.

4  Thank M00sej00se
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StenaLine_r, Manager at Stena Line Limited - Day Trips, responded to this reviewResponded October 5, 2010

Hi,

So glad you enjoyed your experience with us and that you took the time out to tell others about it. Hope to see you again soon! :-)

Regards,
Steana_r

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2010

We really enjoyed our trip from Harwich to Hoek van Holland. We had a family cabin which was very clean and had great water pressure in the shower. Lots of bars, places to hang out and relax, nice shop, internet access. Slept like a baby on the overnight cruise.

8  Thank wakefieldfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2010

I used stena line to get to stranraer. It was worth while. I was on the boat for 2 hours but didnt seem like it at all. There was so much to do from having something to eat from going to the shop on the boat. There was a lot to do for children. There was a curious george play area which was closed off. This included computers with curious george games and a soft play area for younger children. Overall a very enjoyable experience. Would definitely use it again.

4  Thank olivia10_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 6, 2010

We were supposed to depart Holyhead at 16:20, they cancelled this service without making any announcements or putting up any notice, they left it up to us to find this out when we tried to check in. Very rude, aggressive, unhelpful staff. Had no-where for us to leave in our luggage, so we had no choice but to sit in the tiny, freezing terminal building. We were supposed to get to Dun Laoire port at around 18:00 Wednesday evening, instead, we got to Dublin Port at about 6:30 Thursday morning ie wrong post, over 12 hours late. No appology from staff, none of them tried to help in any way. Other ferry companies travel from UK to Ireland, I would never book with Stena again & advise that no-one else does, either.

7  Thank passenger186605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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