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“Nice staff...very uncomfortable ship”

Stena Line Limited - Day Trips
Ranked #5 of 31 things to do in Holyhead
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Owner description: Stena Line, one of the world's leading ferry companies, offers low fares and a speedier ferry travel service to Ireland, Britain and Holland. With our extensive route network, Stena Line gives you more flexibility and choice. As well as a range of hotel breaks, self-catering, landbridge holidays and the option to travel by car, by rail, by coach or on foot, you will enjoy excellent service and value for money. Book early and online for our lowest fares
Level Contributor
17 reviews
common_n_attraction_reviews_1bd8 34 helpful votes
“Nice staff...very uncomfortable ship”
2 of 5 bubbles Reviewed May 16, 2012

I developed an agonising dental abscess during a visit to my mother in Yorkshire which forced us to travel back to Belfast by sea, as air travel would have increased the pain even more. We caught an early train from Leeds to Liverpool, and took a taxi to Birkenhead where we boarded Stena Lagan by means of a minibus ride to the passengers entrance at the rear of one of the car decks.
This was a daylight crossing so we did not take a cabin. Instead, we paid extra to travel in the Stena Plus Lounge. We were the only passengers to take advantage of this facility, which proved a disappointment. It's basically a number of round tables with swivel chairs to sit on, two televisions, a selection of magazines and newspapers, and the Stena Plus buffet featuring drinks and snacks - biscuits, crisps, nuts and buns.
Most of the rest of the passengers had to sit on low back dining type chairs gathered around tables in various bars, cafes and restaurants. We could see no seating passengers could actually relax into to enjoy a snooze.
There was quite a swell on the sea, but the ship felt very steady during the eight hour crossing.. As I said in the title, the staff were extremely pleasant and a credit to Stena Line. However, somthing needs to be done to make the ship considerably more comfortable.

Visited May 2012
3 Thank hopingtotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Level Contributor
88 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 52 helpful votes
“Unhappy End to Holiday In Emerald Isle”
2 of 5 bubbles Reviewed May 14, 2012 via mobile

We had a lovely time in Ireland only to have it ruined by the final port of call ......Stena Lines Dun Laoghaire.

We attempted, from Sunday afternoon to obtain details of when the terminal office opened for ticket sales, online and by telephone (as there was no sign on the terminal building), all to no avail. As a consequence, we arrived at 9am Monday morning assuming normal office hours (as shown on website) would apply - we were sadly mistaken....the terminal building was open but not the ticketing area. We rang the online number again, this time beng advised that the terminal ticket sales did not open until 12 noon. As we were required to line up with our vehicle by 12.30 pm we were advised it would be best to book (and pay) online .....at an extra online booking charge of 15 euro (we had no choice but to comply as this was advised after all our details had already been supplied). Whilst waiting in our car I had need of bathroom facilities so walked to the terminal building only to discover that the ticket sales area was open (the time being 11am).

FIRST MISTAKE STENA - ripped off 15 Euro.

Hooray, we were being directed to board......what a nightmare. The female parking attendant was the most obnoxious individual I have ever experienced. She kept instructing my husband to move the vehicle this way and that finally resulting in neither is us being able to exit our vehicle and the poor fellow in the vehicle to the left of us (who also couldn't get out) being told to climb over the passenger side - he later informed us that he had a bad knee so it was a real problem for him.

I would also point out that, following MADAM'S instruction, the vehicle to the right of us had sufficient room to open all doors completely.

My husband finally managed to clamber out & advised the female Gestapo that I could not get out, to which she replied "well you got out". My husband replied "yes, after having to remove my wallet and scratching my car"......she showed little concern but proceeded to have the vehicles behind back up minimally in order that my husband could squeeze back in and reverse enough to enable me to squeeze out.

SECOND MISTAKE STENA - unhappy customers.

5 Thank barrsalona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
22 reviews
common_n_attraction_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed May 4, 2012

Have used the Harwich / Hook of Holland route for many years -- but the new super ferries are something else! Efficient boarding, and seldom long lines for cars. Comfortable cabins, allowing great night sleep in both directions. Captain's Suite is a real luxury and worth the extra price. Expect to be disappointed by the so-called "Captain Class minisuites" -- although the cabins are among the best in the ship (right underneath the bridge, facing forward), the word "suite" appears to be the ultimate in exaggeration (if not false advertising). The "suite" consists of a cabin that is approximately 20cm longer with a single stool to sit on!

Visited April 2012
4 Thank david44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
44 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
“Wonderful trip to Holland with Stena Line.”
5 of 5 bubbles Reviewed May 1, 2012 via mobile

Went to and from Harwich to Hook of Holland with Stena Line. Both crossings were great, wonderful cabins, meals in the Metropolitan restaurant excellent as we're the staff.

The ferry was clean.

Boarding and disembarking trouble free.

Used the Dutch flyer train tickets which proved an excellent way to travel.

Recommend this way of travelling to Holand and neighbouring countries.

Thank pattiesplum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“Stenna- line -Stenna explorer”
5 of 5 bubbles Reviewed April 28, 2012

Excellent and fast service with all you could wish for on board

Visited April 2012
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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