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White Waters Country Hotel
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All reviewsluxury roomvip roomthe riverdecking areasunday carverylovely hotelcooked breakfastcourse mealbar foodlast minute bookingspa facilitiesfood was lovelyroom was spotlessdinas branboth nightstwo night staygroup of friends
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Reviewed June 30, 2014 via mobile

Location superb! Room on top floor with balcony overlooking river dee was lovely. Shame about the musty smell. Staff very accommodating and helpful. Breakfast is continental style unless you upgrade to full English, worth paying a little extra for. Service in restaurant for Sunday lunch was very slow. Carvery was ok, beef was overdone and chewy.
Overall a lovely place to meet friends and family for a few drinks on the terrace in the sun.

  • Stayed: June 2014
    • Value
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1  Thank Gyros72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded July 6, 2014

Thank you for your review and I couldn't agree more that it is stunning location.

I am pleased to read that you were happy with your room but not the musty smell which was investigated and rectified immediately.

I am disappointed that you found the service slow on Sunday lunch and also the quality of the meat was not our usual standard- both of these comments are being looked into further and were improvements are necessary they will be made.

I do hope you make a return visit and experience any improvements made as it is most important that we offer top quality service and food which we pride ourselves in doing but something obviously went wrong. I do appreciate you bringing these things to our attention.

Kind regards

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014

We only stayed one night, but the staff were fantastic, very attentive without intruding on privacy, hotel was clean and just perfect for our stay. the verandas overlooking the river are so spacious and comfortable, and there were blankets available if we got a little chilly. Beautiful place.
A big thank you to everyone, to Rachel for excellent service at breakfast time, and especially the lady on the front desk who found my ipad in the ladies!!
Wish we'd been staying longer......... another time. i hope :)

  • Stayed: June 2014, traveled as a couple
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1  Thank bethan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded July 6, 2014

Thank you for your review on White Waters Hotel.

It's wonderful to read that you received just the right level of customer service which is most important to us here.

The terrace with the stunning views is an asset to the hotel and enjoyed by all and it's lovely to know the blankets are appreciated on chilly evenings.

Rachel is chuffed to bits to get her first mention on trip advisor. I am glad that your ipad was also tracked down.

I do hope you are able to make a return visit.

Kind regards

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014

Wow what a stunning place. As soon as we seen white waters we knew it was the place we wanted out special day at. Views are amazing. The staff could not be more helpful and friendly. Food was amazing. From start to finish they made us feel ttotally special. Our room was spotless warm and cosy. All out guests have raved about white waters and we completely understand why. Decking area has been revamped making it more comfortable to sit and look and the gorgeous views. We cant thank you enough for making our wedding day perfect. Mr & Mrs Lovell.

  • Stayed: June 2014
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Thank candelovell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded July 6, 2014

Dear Mr & Mrs Lovell!!

Thank you so much for such a lovely review.

It was a delight to look after yourselves and your guests on your special day and so rewarding to hear your fabulous comments that we made your day so special.

We hope to see you again soon.

Kind regards

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014

The staff here are fabulous, helpful and obliging. Verandas overlooking the River Dee make this hotel a sensational place to stay especially if you have a Flyfishing husband. Many trout caught and one or two wines sipped on the veranda.

  • Stayed: June 2014, traveled as a couple
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Thank Judy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded July 6, 2014

I am delighted to read that your stay was an enjoyable one. It also sounds like your husband had great successful fishing and it's always a bonus with a good catch.

The terrace overlooking the River Dee is the place to be especially sampling a nice glass of wine.

Thank you.

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014

Stayed for one night for my wife's birthday arrived early and was checked in no fuss ,stayed in meadow suit room was excellent .All staff and management very accommodating and helpful .Had evening meal and full breakfast and could not fault the food the service or the quantity We would stay again and looking forward to our next visit.

Room Tip: ask for overlooking river excellent views.
  • Stayed: June 2014, traveled as a couple
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    • Sleep Quality
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    • Cleanliness
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2  Thank KevinPhillips2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded July 6, 2014

Thank you for writing a review on White Waters Hotel.

It's lovely to read your positive review and that you enjoyed your stay here with us.

We certainly look forward to you returning for a future visit.

Kind regards

Sarah Davies
Reception

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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