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White Waters Country Hotel
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Reviews (801)
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All reviewsluxury roomvip roomthe riverdecking areasunday carverylovely hotelcooked breakfastcourse mealbar foodlast minute bookingspa facilitiesfood was lovelyroom was spotlessdinas branboth nightstwo night staygroup of friends
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411 - 416 of 801 reviews
Reviewed October 5, 2013

This hotel proved how easy it is to get things just right.

Large of road car park close to reception, easy checking in process, very helpful and friendly staff and an immediate feeling these people all care about you and your stay.

The room we had, Cedar is large, light has a good sized balcony and a wonderful view of the river Dee.

Maybe more shelving in the bathroom, had to use the adjacent toilet seat, a solid WiFi system available in every room would be useful. As a businessman I need access to the net 24/7 unfortunately it has a BTHotspot in the Lounge but it's not good, plus Vodaphone signal is non existent. For these two reasons we could not re-visit.

But I will be buying short stays as gifts for my family, it is that good.

The restaurant serves a quality of food befitting of the local Corn Mill, it is a lovely alternative, pleasant and helpful staff, good simple menu at very affordable prices. It is a large and spacious restaurant, with good new clean decor large surround windows providing a lovely atmosphere.

When we visited we were unable to take advantage of the extensive out door decking but you can just imagine had the weather been kinder how lovely it would have been to sit outside and enjoy the views.

In conclusion, great staff, lovely large room, right price, right location. Pity about the mobile and Internet connection, we would have already planned to revisit but sadly I really do have to have good consistent mobile and net access. If you don't, go visit it's well worth it.

Room Tip: Cedar is a lovely room, ask for two chairs though!
  • Stayed: October 2013, traveled as a couple
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Thank Gilman12_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded October 14, 2013

Thank you for taking time to write a review on White Waters Country Hotel.

It is wonderful to read your review and that you found checking in easy and staff welcoming. It is very important to us here that you start your break feeling relaxed and well looked after.

It is lovely to read your positive comments on the restaurant as it gives potential customers an insight to what is available and also value for money.

i can only apologise about the WI-FI in and around the hotel we are working on this with our tech guys to see if this can be improved. Unfortunately regarding mobiles it is just the position we are in that some networks don't work and others are strong. I do understand that this is not ideal if you are a business man like yourself.

Thank you once again and we certainly do hope you buy some gift vouchers for your friends and family.

Kind regards

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2013 via mobile

We booked with a groupon offer, nice room, friendly check in and staff all nice. We had a bar meal on the first night which for. £10 each was good value. Second night we went into town. Fishing by the river was great and a beautiful setting. Cream tea with welsh cakes was also a nice simple touch.
The main negative for us is that the rooms are very noisy, you can hear everything from rooms next door including switching on plugs in the room, talking, drawing the curtains etc not a restful morning and being woken up early. Ear plugs are recommend!

Stayed: October 2013, traveled as a couple
Thank cornishbex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded October 14, 2013

Thank you for reviewing the hotel.

I am glad to hear that you were pleased with your room and found the staff to be friendly.

The fishing on the River Dee is proving to be popular whether you catch something or not it is lovely and tranquil by the river.

I am sorry that you were disturbed by noise from adjoining rooms, they have been sound proofed but you do tend to notice more noise when staying in a hotel as everyone is coming and going at different times. If you would like to return please do check with reception if any on the top floor are available and they will allocate the best room to suit your needs.

I do hope you will try a return visit.

Kind regards

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

We stayed here on 27th/28th September and had a great time. From the moment we checked in at reception we felt welcome and all of the staff we encountered in the bar & restaurant were really friendly & helpful, everyone we met really seemed to enjoy their job! Our bedroom was fantastic (Lady Eleanor) with partial views of the river and a great 4 poster bed, the flowers, teddy, and wine were well worth the extra cost (my wife loved the surprise), a slight downside was that although really clean the bathroom slightly let the room down, it just needs a bit of TLC to bring it up the level of the rest of the room.
We ate in the restaurant on both the Friday & Saturday and the food was good without being exceptional, but it was really good value for money and served with a smile. The wine list was OK and not too pricey.
The location of the hotel is ideal overlooking the river, steam railway, and the beautiful Dee valley, which you can enjoy from the large decking area.
We really enjoyed our weekend, helped by fantastic weather, this was an ideal break, we even managed to walk into town via the main road up to Berwyn, and then down the canal to Llangollen, we even walked back, and enjoyed a refreshing drink back at the hotel, well we had earned it!
We will definitely return to this hotel, and hopefully take some friends along to share the experience.

Room Tip: Try to get a room with at least a partial view of the river, it is really worth the extra!
  • Stayed: September 2013, traveled as a couple
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Thank wrensnestred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded October 14, 2013

Thank you very much for your review.

It is wonderful to read that from checking in to leaving that you felt welcome, I do have to say that we all genuinely do really enjoy our jobs.

The Romantic break is proving very popular and wherever possible we do try to allocate a river view . Thanks for your feedback on the bathroom and I am pleased to say they are going to undergo redecoration.

You definitely deserved a drink after your lovely walk via the canal which is a lovely way to get into town.

I do hope you return for another visit.

Kind regards

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

Had our Wedding Ceremony and reception here last week and can honestly say everything was spot on. Staff are very friendly and went out of there way to be helpful. The food was 1st class and everyone commented on how they enjoyed it .Lovely views over the river Dee ideal place for wedding photos. our room 'Dee Valley' was very comfy, spacious and clean.
Thanks to everyone at White Waters for making our day so special I can recommend this Hotel as a great wedding venue.
B&L xxxx

Room Tip: Book a room looking over the River Dee
  • Stayed: September 2013, traveled as a couple
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Thank tworods2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded October 14, 2013

Thank you for taking time to write a review on White Waters Country Hotel.

Dear Mr & Mrs E,
It was a pleasure to us all here at the hotel to look after yourselves, family & guests on your very special day.

Thank you very much for your kind words on everything. I was so pleased that the weather held out for you , it makes the day if you can take advantage of the decking area and have photographs with the River Dee behind you.

I look forward to welcoming you all back sometime in the future.

Kind regards

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2013

We stayed for 2 nights for sister in laws wedding. We have a 1 year old as well. The staff were amazing. They were patient friendly kind helpful. The list goes on of positive comments. My diaper bag got soaked from a leeking bottle of pepsi and they were kind enough to wash it for me as well. Would definitely stay again. We are from the states and highly recommend this place.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
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Thank RJT329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this reviewResponded October 13, 2013

I am so pleased that you enjoyed your stay here particularly as you had travelled a long way for the Wedding.

It's great to read that you found the staff helpful and friendly. It's not easy travelling with a little one so whatever we can do to help our customers stay more comfortable we will do our best to help.

Thank you very much as all reviews go a long way to encourage new customers to the hotel.

Kind regards

Sarah Davies
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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