Stayed as part of the group whose motorcycles so clearly offended reviewer AJI Bell (see 28 August). This was a return visit. The standard of help by the staff was much much better than a couple of years ago. We had travelled from afar as Moscow and the Netherlands and overall, received good service. The hotel was noisy on Friday night, but a long journey meant we slept well. Staff were extremely helpful with extra things like minding our luggage after we had checked out and trying to help me find my carelessly mislaid gloves. Mike in particular was super but also other staff on reception while we were there who I witnessed dealing with some quite challenging and rude behaviour from people booking in. The hotel decor is a bit tired and our mattress rather saggy, but on the whole, the stay was fine.
- Official Description (provided by the hotel):
- Standing above a beautiful stretch of the River Dee close to the centre of the pretty market town of Llangollen. The Hand Hotel with its stunning riverside garden, old world charm, ample free parking and home cooked food from our popular restaurant, is ideal for romance, for families, and groups, whether private or business, as well as for your wedding or conference. ... more less
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- Also Known As:
- Hand Hotel Llangollen
- The Hand Hotel Llangollen, Wales - North Wales