I had heard great reviews about this hotel both from word of mouth and via trip advisor. Upon arival the hotel looked lovely however after checking in i went to my room wich can only be described as a box room, it had a musty smell and my personal opinion was that the room had not been cleaned properly.
I was highly disapointed but as i was only staying the one night for work and i wasnt paying for it i decided to let it go and just get some food downstairs. However after ordering my meal that sounded fantastic from the description, when it arived it was average at best and highly over priced. I was not asked if i was happy with my meal by any member of staff and when i did mention my dissaproval of the quality of the meal to a young female member of staff they were very uninterested. When i begrudgingly paid my bill i found several drinks on it wich i had not had, im glad i checked my bill! I complained again and was confronted by an extremely young manager who had the poorest attitude of all the staff, he came across as very overpowering as an older woman and made me feel particularly uncomfortable with his condisending tone of voice. I was offered no discount for the meal and he was not hiding the fact that he thought i was lieing about the drinks on the bill. I did eventualy have the drinks removed under protest.
I will never visit this hotel again, it is unfortunate as it is in a beautiful part of the country and has alot of charm. However that could never compensate for the low standards and terrible attitude off staff and even worse management.
- Official Description (provided by the hotel):
- 'Boutiquey' Town House Hotel in middle of World Heritage walled town. After many years of upgrades and restoration, this famous old Inn now offers contemporary styling mixed with 'arts & crafts' character. ... more less
- Reservation Options:
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- Also Known As:
- Castle Hotel Conwy, Wales