I had booked a deluxe room via Booking.com, having checked the hotels website I enquired on arrival if a suite was available - the receptionist was able to show me both rooms and let me choose (the bath & champagne sold the suite to me!)
The customer service was excellent; nothing was too much trouble. The night porter was especially helpful for a midnight snack!
Room 214 was great and had nearly everything we needed...... Only 1 plug point which I found in the cupboard to be able to charge my phone and there seems to be no wi-fi at this end of the hotel? iPad picked it up great in the bar but lost it once in the room, perhaps this wasn't a bad thing though as I was on holiday to get away from emails etc....
Breakfast was included in the price of the room and I was able to have it in the room for a small charge.
Car parking facilities are excellent and safe, there was very little noise from the high street and it's a great base as you are within easy walking distance from all the attractions. Lovely view of the cable from the bedroom window.
Would definitely stay here again.
- Official Description (provided by the hotel):
- 'Boutiquey' Town House Hotel in middle of World Heritage walled town. After many years of upgrades and restoration, this famous old Inn now offers contemporary styling mixed with 'arts & crafts' character. ... more less
- Reservation Options:
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- Also Known As:
- Castle Hotel Conwy, Wales