After a couple of lovely visits to the Angel we were looking forward to going again on Friday. Disappointingly we were delayed by traffic and arrived shortly after they had stopped serving lunch.
We realise of course that this couldn't be helped by the staff, but the person who told us lunch was no longer being served was quite offhand and we were clearly really disappointed! When we've dined at the Angel the customer service has been excellent, but I think maintaining great customer service even when disappointing your customers is a greater skill, and one the Angel and its staff need to work on.
- Official Description (provided by the hotel):
- Stylish hotel and place to eat in the Brecon Beacons. Winner of The Tea Guild's prestigious Top City, Country Hotel Tea Award 2011 and AA Hotel of the Year Wales 2016/2017. ... more less
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- Also Known As:
- The Angel Hotel Abergavenny
- Angel Hotel Abergavenny
- The Angel Abergavenny, Wales