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“Bring your thermals - no heating before 7pm!!”
Review of The Angel

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The Angel
Ranked #1 of 2 Hotels in Abergavenny
Certificate of Excellence
london
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Bring your thermals - no heating before 7pm!!”
Reviewed October 21, 2012

The negative bits first. We were in a deluxe room (No 9) it is late October and chilly in the room (5.30pm) but the radiators weren't on. We called reception and were told "we switch the heating on about 7pm" - so the best they could do was bring up a portable oil filled radiator heater. Deeply unimpressive seeing as many people are getting ready to go out on a saturday night which meant a cold room and also a cold bathroom. The advertised 'towel warmers' in the bathroom description are presumably there for their ornamental value only as they never came on at all during our stay which meant the wet towels we left on them on saturday night remained wet for sunday morning.

If you like a bath make sure you specify this when you book. We assumed being a deluxe room it would have one but it didnt and there was only a shower which was a big disappointment as we were looking forward to an unhurried soak before going out. We asked to change rooms but were told they had none with baths free.

There are no towelling robes to keep you warm and dry after your shower either.

So we showered and dressed in discomfort and the heating (but not the towel rail) only just started to come on at 7.15 just as we were leaving to go to the Walnut Tree (highly recommended) - just amazing for a hotel with these aspirations.

The positive aspects are that the room was large and well decorated in typical Farrow and Ball 'boutique' style. The staff were friendly though reception was over-stretched both when we checked in and also as we were waiting for our taxi to the Walnut Tree.

If using the complimentary taxi to the Walnut tree make sure you are pro-active both about it getting you there and also once there for the return trip - it does not happen by itself even when you have told them you will want this.

The bed was large and very comfortable.

Its probably as good as you will get in the immediate area and clearly a lot of money has been spent bringing it up to scratch but all the Farrow and Ball paint in the world doesnt compensate for a penny pinching attitude to the heating bill.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank herefordfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte G, Manager at The Angel, responded to this review, October 23, 2012
Dear Guest,

Thank you for taking the time to share your valuable feedback about The Angel Hotel.

I am very pleased that you enjoyed the size and decor of your guestroom; however I am sorry to read that the heating and towel rail in your bedroom were not to your liking. The heating in the hotel is on a compensated system which measures the temperature outside and heats accordingly. There is a manual switch close to the towel rail which turns the towel rail on and off.

Please be assured that we will take your comments into account as we constantly strive to improve our guests’ experience. We do hope to have the opportunity to welcome you back to The Angel in the not so distant future.

Kind regards,

Charlotte Griffiths
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
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Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
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  • English first
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English first
Cardiff, Wales
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 21, 2012

All I can say is WOW!!! If you are looking for an afternoon tea experience, this is the place to go. Beautiful surroundings, chance to dress up and eat lovely food in a lovely restaurant. Everything from the service to the lovely tea services each table is laid with is superb. Fantastic range of teas and you can try a number of them. Good value - you wont' come away disappointed! I have been with friends and with my mum and daughter and everyone has loved it!

  • Stayed August 2012, traveled with family
    • Value
    • Service
Helpful?
1 Thank stressedteacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
west midlands
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 19, 2012

Had Sunday lunch their 14th Oct. party of 5 . 2Courses £19 pounds per person 3 £23.The starters were very good original and of good quantity. (forgot to mention you are given Olives and bread, plus olive oil and balsamic vinegar free as an apperitiff ) The mains again were good with plenty of everything all cooked perfectly. The Sweets were also very good and they did not charge extra if you had cheese , we had coffee in the lounge. the Bill with a bottle of wine and drinks came to around £160 . We all considered it of good value , the service was excellent and the food the same .The Menu was good and variable but not to long as this always makes me suspicious of the quality and freshness of the items offered , any complaints well it was a bit noisey but as the restaurant was fairly full what do you expect.
P.S. my wife also recomends the afternoon teas been twice , very good

  • Stayed October 2012, traveled with friends
    • Value
    • Service
Helpful?
Thank keithWestMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 15, 2012

Many things were very impressive: attentive and helpful staff; well-refurbished superior room with excellent comfortable bed; fine restaurant with an outstanding wine list and good unobtrusive service; easy parking; excellent situation in Abergavenny (a delightful town, really well worth a visit). There are just minor details: no clothes hook in the bathroom or anywhere to sit in the bathroom to dry one's toes; the breakfast room a little cold; the hotel overall a little overpriced. But, all in all, strongly recommended.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DGCPH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 14, 2012

So disappointed with our stay. We chose The Angel as on the website it looked like a stylish and cosy home-from-home for our weekend in Abergaveny.

At the time of booking the only rooms left were 'standard' which I assumed would just be a much smaller version than the others which and was perfectly happy to have - I'm really not fussed with room size as long as it's nice.

The reception is modern and welcoming, and we ate lovely food the bar after the long journey. Upon entering our room I thought there had been a mistake... hideous 80's decor that made my nan's house look like it was decorated by philippe starck! Come on Angel, what are you playing at? The room is dire and looks like a completely different hotel! To give some credit, it was clean and the tv worked but that's about it.

If you're not going to post photos on the website of a standard room then it should at least be reflected with a fair difference in cost from the other rooms, but this is not the case at £110 a night and £140 for the next category room up. It is not good value, I feel immensely cheated by their marketing's misrepresentation and if I'd known what we were in for, I would have chosen another hotel.

Room Tip: Contact the hotel before booking to ensure you're not in the grim 1980's room!
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Madagascar-Blue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte G, Manager at The Angel, responded to this review, October 25, 2012
Dear Guest,

Thank you for taking the time to post your feedback after your recent stay at The Angel.

We have an example of our standard rooms on our website, however I am only too sorry to read that your guestroom did not meet your expectations.

I hope your stay has not marred your impression of The Angel and we hope to have the pleasure of welcoming you back at some point in the future.

Yours sincerely,

Charlotte Griffiths
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 30, 2012 via mobile

My husband found for us a last minute quick trip to Wales. The area was close by train from London for a two night jaunt
We got very lucky and had lovely weather on Saturday for a hike along the Brekon-Beacons. The package with the cottage included High tea and was such a treat after the 3 hour hike. The service was very good. The breakfast was nice. The bar areas are great and a big draw for the residents as one of the more affluent establishments in the area. Definitely enjoyed the quality atmosphere yet comfortable and warm.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnisaT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 27, 2012

This hotel is one of the best in the area, if not the best! We recently has dinner and afternoon tea in a 2week period and both were second to none. The dinner was in the Wedgewood room and was comfortable and relaxed with all members of the party having excellent food. Afternoon tea, was simply fantastic, we opted for high tea and it did not disappoint. I have had after no tea at many establishments in the area, the Celtic manor, Newport and park plaza, Cardiff and this outshines them both. The selection of hot savouries, sandwiches and cakes were amazing and the warm scones that followed were to die for. The selection of tea's were vast-I would recommend the vanilla tea- no milk required!
As I said both experiences were out of this world I would recommend. A+++++

Stayed August 2012, traveled with family
Helpful?
Thank Sarahlouparker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Angel

Property: The Angel
Address: 15 Cross Street, Abergavenny NP7 5EN, Wales
Location: United Kingdom > Wales > South Wales > Monmouthshire > Abergavenny
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Abergavenny
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Angel 3*
Number of rooms: 35
Official Description (provided by the hotel):
Stylish hotel and place to eat in the Brecon Beacons. Winner of The Tea Guild's prestigious Top City, Country Hotel Tea Award 2011 and AA Hotel of the Year Wales 2016/2017. ... more   less 
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Also Known As:
The Angel Hotel Abergavenny
Angel Hotel Abergavenny
The Angel Abergavenny, Wales

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