For the first time in 8 years, I decided to stay at a Premier Inn. I chose this one for its location, which I cannot fault. Its a few minutes’ walk into town and the castle, and the walk is pleasant.
Firstly, I have to say that the staff were all really nice and helpful, if somewhat overworked. Check in was basic – I was offered the sleep guarantee. As I never sleep well on a first night away from home, I would not be abusing this policy. I was not informed of where breakfast / dinner was available, but I had seen the ‘restaurant’ on arrival and know from previous reviews that that is where the food options were. I had arrived late in the evening (about 7pm) and needed to do some preparation for a work meeting the next day, so I was grateful there was somewhere close to eat.
On check in, I asked for an iron , and was told one would be delivered to the room. I waited an hour before I left for dinner, and reminded the young man in reception, He did apologise for forgetting, and the iron was there when I returned from dinner.
Dinner at Table Table was abysmal. I wasted at the “wait here to be seated” sign for 15 minutes, while four members of staff (who had seen me) continued to ignore me. Eventually (and because I was tired and hungry and did not want to find somewhere else to eat at that time) I asked a passing waitress if anyone was available to seat customers. She then (without apology) sat me a tale in the corridor between the kitchen and other tables. Food was overcooked, and the dessert arrived at the same time as the main meal, which was then left in the fridge to melt / cool. Inedible, overpriced and disgusting food. Breakfast (thankfully I only opted for the continental) was plentiful on the first morning (8am) but there wasn’t much left beyond bread and cereal on the second (9am). On the second night, I walked across the road to Morrisons and picked up a few bits for a cold dinner which I ate in the room. There is no available information (and reception always seemed to be busy with LOTS of people) about nearby take away choices.
The room was adequate. The water pressure for the bath / shower was almost non-existent. Despite turning up the pressure to the highest, it made no difference. The rooms were clean enough, and basic, and the bed was comfortable, but there is no phone in the room so you can’t call down to reception to ask them anything. The room overlooked a flat roof and then windows to other rooms, so no real view to speak of. Also, they only opened about an inch – so no chance for fresh air to circulate.
I was told I would receive an invoice by email (part of their green initiative) and it’s been a week and I’m still waiting. I’ve called them twice. I asked for a late checkout, and was granted half an hour extension. I wasn’t too impressed at that, as I had to wait until the morning of checking out before they could agree anything (I had requested it the previous afternoon).
Also, the Wi-Fi is only free for 30 minutes. I was not told about the “pay for” options, and I didn’t need to use it until the 2nd day, which is when I found out that their server was down, and there was no back-up server to connect to.
All in all, I wouldn’t stay here again. Primarily for the lack of a decent breakfast / dinner / the lack of a room phone, the bad water pressure and bad Wi-Fi.
- Official Description (provided by the hotel):
- Whether you're trekking up Snowdon or yachting down the coast, Premier Inn Hotel Caenarfon Victoria Dock is perfect for the high life around here. We're right on the Marina, and close to the history of Caenarfon and the majesty of Snowdonia too. Put on your walking boots for some serious climbing, or take off your shoes for a paddle at Dinas Dinlle. Stand on platforms waiting for the West Highland Railway, or hotfoot it over to Anglesey. Then turn your feet back to the hotel for some tasty fare at our Table Table restaurant and a great night's sleep. Directions: Follow A55 Holyhead, take J9 (Caernarfon), at roundabout first exit and then continue to follow all signs to Caernarfon. As you enter Caernarfon at roundabout with Morrisons on right, take 1st exit, keep in right hand lane, at next roundabout take 4th exit to mini roundabout, the hotel is in front of you next to Yr Harbur Table Table. Parking is off site. Contact hotel directly for more details Transport and local information: Caernarfon Castle 0.5 mile Snowdonia National Park 12 miles Betws Y Coed and Swallow Falls 23 miles Bangor Train station 10 miles Holyhead Ferry Servies 32 miles ... more less
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- Also Known As:
- Premier Inn Caernarfon Hotel Caernarfon
- Premier Inn Caernarfon Hotel Wales