We stayed at the hotel on the 26th and 27th April for our wedding anniversary. My husband was at the university a lot of years ago and wanted to go back to 'kick the bar' and visit some of his student haunts, most of which were still there. We stayed in room 111 which was lovely with a lovely bay window and view across the prom. The bonus was the window opened so we could sit in the warm listening to the sea. The bathroom was ok, lots of mirrors, smashing shower and a noisy spa bath if you wanted to use it. The hair dryer was a bit far away from the mirror, but any faults were minor niggles made up for by the very comfortable four poster bed, it was bliss. We missed breakfast on Saturday because we were so comfortable we slept through the 9.30 finish, a bit early for the weekend we thought. So far so good, and I would return, just making sure there wasn't a wedding party in the function room below. There was on the 27th and the bass was so loud the floor in our room was rocking, the bedside tables moved and there was no way we could get to sleep before it finally ended at 0015. Over an hour, I tried to ring reception 4 times but there was no reply. When we complained in the morning that we had not been told about the wedding and that the noise was unacceptable, the manager asked why we hadn't rung reception. When we told him we had on several occasions his response was that he had been there all the time and we should have rung the bar. He was fully aware that the disco had been very loud and that anyone in room 111 would have been disturbed, but that no one else had complained. At this point another guest just checking out said that he had been disturbed by the loud bass which had moved furniture in his room. We secured a small reduction in the price of our stay but this was done very begrudgingly. It's a shame the manager didn't seem very effective mumbling that he couldn't do anything else without speaking to his boss and made us feel that the whole thing was our fault.
As I say it was a shame, we'd enjoyed the comfort of our room ,the breakfast we had on Sunday was plentiful and tasty served in a lovely light ballroom with very attentive staff, the location on the front is second to none with plenty of free parking, just check about any functions that might affect your stay.
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- Also Known As:
- Gwesty'r Marine Hotel Aberystwyth, Wales
- Marine Hotel Aberystwyth
- Hotel Gwesty r Marine