We went for a short Mon to Friday break, 2 adults and a dog so we were not expecting a 5* cat caravan, but what we got was a disgrace. Firstly you can book in after 4pm, but they keep everyone waiting way after that time putting everyone into the club house where they can buy drinks and food while they wait. We finally got our key at 5:30pm.
As I said we were not expecting a 5*, but what we got was old, dirty and certainly not checked by someone with an understanding of what cleanliness is, dread to think what there house looks like!. But moving on, the sofa was so solid with dirt in places that you could scrape it off and it was not fresh dirt. There was a empty glass if milk in the bathroom with a further one in the kitchen. The crockery and cutlery all needed to be washed prior to use.
The dirt I would think was caused by children soiling not pets but the inability of cleaners to clean and supervisors to observe and rectify the substandard work and deal with those concerned make me wonder how the management at a site level get away with it. Obviously senior management do not read the reviews or take an interest in Brynowen providing monetary targets are met.
While waiting for the keys as we were in 'bronze' gold and silver got their keys but even they were coming back with complaints about the accommodation.
I did complain but all you get is a discount off a further holiday with them, I paid extra for having the dog which no doubt covers any additional cleaning, no it does not go into addtional cleaning I can assure you.
I would advise anyone thinking of a holiday at Brynowen to read a lot of the comments here and go elsewhere.. Be warned do not go there
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- Also Known As:
- Brynowen Holiday Park - Park Hotel Aberystwyth
- Brynowen Holiday Park Aberystwyth, Wales