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“Outstanding”
Review of Puccini's - CLOSED

Puccini's
Price range: $3 - $28
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Families with children, Special occasions, Romantic
Dining options: Lunch, Late Night, Breakfast, Dinner, Delivery, Reservations
Reviewed October 10, 2012

Found the restuarant on Trip Advisor and thought why not. Glad I did the food was outstanding as was the service and the atmosphere. If you are in Worcester and like Italian cuisine I couldn't recommend more highly. Simply outstanding.

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Thank maryanm670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (425)
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236 - 240 of 425 reviews

Reviewed October 1, 2012

Visited at a quiet period and only a couple other people in the restaurant but the service was exceptional, the food was beyond what I could've imagined, especially after recent trips to chain Italian restaurants which I was highly disappointed with, Puccini's was an absolute delight with authentic, delicious Italian food full of flavour with fantastic choices on the menu, surprisingly good pricing and a lovely cosy, beautifully decorated restaurant, already planning a return visit as soon as I can!

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Thank hanlou17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FoodFan61, Owner at Puccini's, responded to this reviewResponded January 21, 2013

Thank you for your nice comments. Our small team work extremely hard to provide the best possible experience for our guests.It is nice to see that effort rewarded by kind comments from most reviewers.

It is nice in these days of 'The Branded Restaurant' that you appreciated our 'Real Food!

The good thing about "Tripadvisor" is that people are able to post realistic,objective comments about there experiences in Restaurants and Hotels all over the world. This can help us to pick up on small problems and act on them if possible.any dish we can.

The down side is that along with the good you have the bad- people who post a version of the truth seen only from there eyes with embellishment where it helps and with omissions which strengthen the argument . I also fear that as Tripadvisor becomes more popular that it is possible for rival establishments to manipulate this medium to there advantage either by encouraging a negative review or in one case I know where 'complimentary' drinks are offered as a sweetener . The problem is of course when is a free drink a gesture of goodwill and when is it an active inducement for a positive review?

Another thing to remember is that we are not here because of Tripadvisor. We have had our restaurant since 2000-our first comment was in 2007 from a man who liked our food but didn't feel it was authentic as he could taste aniseed flavours in his Mediterranean Vegetable Pasta (Fennel-a popular vegetable in italian cuisine)

We are in this business because this our life and we love what we do.We serve about 20,000 people a year and most of them are regulars from the Worcester area.

The nice comments we have received are great but do not particularly drive us to deliver better food.service etc.. as we always strive to be better than average.The positive reviews (which I count as 4 or 5) we have had account for .0014% of our customers and the negative(1,2 and3) .00013%).The sad thing is that these negative reviews are often extremely vague so are not constructive at all and of course most of them are problems which could be easily rectified if the guest had pointed out the problem at the time rather than keeping quiet (we check to see if our guests are enjoying there meal after two or three minutes and are happy to replace whole dishes if the guest isn't happy or even just didn't realise that what is in a particular dish may not be to there particular taste.

Anyway-enough of me going on- thanks again for your nice comments!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2012

Booked to go for our wedding annivesary, and was sat and eating within ten minutes. The antipasta misto was glorious, as was the goats cheese pizza and speciality lamb. The whole experience felt wonderful and we were so full we shared a sweet between us.

Could not reccomend this amazing place highly enough to do justice to the food or the people.

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Thank 697Alan_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

Nice little restaurant. I had a main meal off the special board, it was nice and tasty! It was also nice to get some olives and breadsticks complimentary.

Thank beckys2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

Found this by chance whilst staying a couple of nights in Worcester.
Really friendly and helpful staff and nice atmosphere.
Food very good and just right size portions.
Only criticism is that tables very close together so difficult to be private though our neighbouring table overhearing our conversation were very friendly and helpful about the area and what we could do. Some people may find this uncomfortable.
Overall a good find.

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Thank SueSurreyUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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