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“Satisfactory Stay”

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Worcester Whitehouse Hotel
Ranked #5 of 12 Hotels in Worcester
Certificate of Excellence
Reviewed March 31, 2013

This is a good value for money Hotel. We stayed overnight Sat Easter Sunday. The room (301) was clean and warm on what was a cold night outside. Convenient for city. Staff (Brett) ahead of our visit were helpful with an aspect of a glitch in our travel arrangements (our fault not theirs). Breakfast was good. Thanks to the Whitehouse Hotel Team!

Stayed: March 2013, traveled as a couple
Thank Tonker551678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachaelMitchell, General Manager at Worcester Whitehouse Hotel, responded to this reviewResponded April 2, 2013

Thank you for taking the time to comment on your Easter stay. I was delighted to read that you had a nice time and will pass your thanks onto the team, Brett in particular. I hope to have the opportunity of welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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794 - 800 of 1,071 reviews

Reviewed March 28, 2013

We had our Christmas Party in there, very beautiful Lobby, the food wasn't great, but still enjoyable. The service very polite and prompt. We had the dance floor and the Music which was great. I stayed over night as well and the rooms was really comfortable. Thanks to the staff as well.

  • Stayed: December 2012, traveled with friends
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Thank Julija_Fox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachaelMitchell, General Manager at Worcester Whitehouse Hotel, responded to this reviewResponded April 2, 2013

I was pleased to read you enjoyed your Christmas party and overnight stay. I will certainly pass your thanks onto the team and hopefully we will see you back this year. Please feel free to contact the Christmas Co-ordinator for a copy of our new brochure.

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Reviewed March 26, 2013

Had a great sunday night stay at the Whitehouse hotel, Very pleasant and helpful staff, Lovely large bright clean room, With tea coffee facilitys in room, Free car park Lovely evening meal, Again pleasant staff, Cant fault this place will stay again when in Worcester,

Room Tip: Stayed in room 118 back of hotel, very quiet no noise.
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  • Stayed: March 2013, traveled as a couple
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Thank sharonsimpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachaelMitchell, General Manager at Worcester Whitehouse Hotel, responded to this reviewResponded March 27, 2013

I am delighted that you had an enjoyable stay and found our service and facilities to a high standard. I look forward to welcoming you back soon.

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Reviewed March 26, 2013

On first arrival the Worcester Whitehouse Hotel gives a good impression. The entrance and lounge areas of the ground floor are bright and airy and the staff efficient, friendly and professional. The room looked clean and comfortable and the wi-fi in the room was complimentary, (You just need to request a code).

Then I went to bed.....

My room was facing the main road outside which was particularly noisy with taxi's, trains, revellers going home form the pub and street sweepers at yon time in the morning. The single glazed windows did nothing to keep this noise out and the rather uncomfortable bed did nothing to help. I did not get a wink of sleep the whole night!

One or two other positives are the really good shower and the nice breakfast included. Can't say enough how nice the staff were but the actual hotel was not worth the £75.00 I paid where I could have had a great night's sleep in a premier Inn for less.

Room Tip: Request a room away from the main road
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  • Stayed: March 2013, traveled on business
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Thank Colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachaelMitchell, General Manager at Worcester Whitehouse Hotel, responded to this reviewResponded March 27, 2013

Thank you for taking the time to comment on your recent stay. I was pleased to read that you found the staff to be pleasant and helpful but am sorry that the external noise from the high street marred your sleep. Please be assured that we are looking into a resolution for this issue in order to prevent a recurrence. I hope that it will not deter you from returning and that we have the opportunity of welcoming you back.

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Reviewed March 25, 2013

We attended an AGM and annual dinner held in the hotel and stayed overnight. When we went to our room in the annex, it was very cold as was the weather outside. We turned on the heater to "full" and in a short time our room was very warm indeed. We had a standard room rather than an upgrade. It was a good size room with very comfortable twin beds and all that we needed. We thought we would have problems with the thin quilts but they were surprisingly warm. Could perhaps have used an extra blanket which would have meant the heater could have been turned down somewhat. Our room in the hotel (315) was the nearest to the railway line, and while we saw a couple of trains, we didn't hear one at all.

Our dinner was in a room reserved for us and the menu had been ordered in advance. One can only describe the service as smart and slick (bearing in mind some of the other reviews). The food was hot and good, being well served, plentiful and tasty. We were not rushed, but neither did we have to wait for service, this being closely monitored by a maitre d'. We breakfasted in the same room again with excellent service and a wide range of options. They were happy to bring as much toast and cup refills as we wished. The dishes were kept topped up and available.

All in all (weather excepted) an enjoyable weekend as we had travelled by train to Foregate Street and hopped across the road stright into the hotel. Couldn't have been easier.

  • Stayed: March 2013, traveled as a couple
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Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachaelMitchell, General Manager at Worcester Whitehouse Hotel, responded to this reviewResponded March 26, 2013

Thank you for taking the time to provide feedback on your recent stay. I was delighted to read that you had an enjoyable stay and will certainly pass your compliments onto the team. I hope to have the opportunity of welcoming you back on a future occasion.

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Reviewed March 25, 2013

This is a tale of mixed curates egg...

Room
Our room was well decorated and presented, but was very cold on arrival, and we had to phone down stairs for toilet paper.
During the night we had to cover up the blue flashing light of the TV, and to block the gap between bedroom door and floor to stop light flooding into the room from the hallway. Problems easily solved, and as i am sure we were not the first to experience this "light pollution" problem then why haven't they been solved before?

Dinner
The Friday night's experience in the restaurant was absolutely awful but much better on the subsequent evenings, let down both by the kitchen and waiting staff.
On the Friday evening we ordered a bottle of wine with our meal, but it took 35 minutes to arrive and after making three separate requests for the wine to the same waiter and each time he seemed surprised it hadn't arrived yet. Even though he was the waiter. Ps we also had to ask for butter for the bread.
My wife's plate of fish cake arrived with brown / off lettuce and poor quality new potatoes. All she could eat were the fish cakes. I am surprised the waiter did not inquire to why she had left so much food when he came to clear the plates.
We ordered a bottle of fizzy water, and the glasses arrived without ice in.
When the food was served we weren't asked whether we'd like any accompaniments (ie pepper, sauces etc).
When shown the dessert menu, I asked the waiter what the cheeses were, and he responded that there were three cheeses accompanied with grapes and celery. When I asked again, he said he didn't know as he didn't eat there.
As the meal was so awful on the Friday I did ask reception on the Saturday morning if we could change from DBB to BB rates but the front desk refused as he said changes could only be made up to 6pm prior to checking in. Again, no enquiry was made on why we wished to change rates, just a response that we couldn't, end of. He just didn't want to know.
The subsequent meals and service on the Saturday and Sunday were far superior, with none of the basic school boy errors made. Indeed, the only people to come out with credit is the young waitress on the Saturday and the waiter on the Sunday evening (indeed the waiter on the Sunday was the first to say we had a £21 allowance against the a la cart menu on DBB terms). Why doesn't the hotel use their skills to train up the waiters we endured on the Friday?

We informed the receptionist on check out of the issues, and pleased she did make a note but thought she could have been more pro active in terms of recompense. But. I suppose she has heard it all before!

All in all, a hotel let down by inconsistency and poor service / lack of training from a few key individuals whilst the others and doing there best. Overall, if we hadn't experienced the disastrous Friday night I would have scored a 5. But a score of 2 is more than generous (3 for the disastrous meal less 1 for the response on the Saturday morning but which could have been turned into a plus 1 with better customer care).

Room Tip: Do not book the DBB rate, but rather book the dinner on an evening by evening basis.
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  • Stayed: March 2013, traveled as a couple
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Thank Sidmouth4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachaelMitchell, General Manager at Worcester Whitehouse Hotel, responded to this reviewResponded March 26, 2013

Thank you for taking the time to comment on your recent stay. I am sorry that the levels of service you received on the Friday were not to your expectations nor indeed to our usual high standards. I can assure you that our procedures have been reviewed in order to prevent a recurrence. I was pleased to read however that the service you experienced for the remainder of your stay was to your satisfaction.

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Reviewed March 24, 2013

Arrived in our original room, was very disappointed. We were at the front of the hotel. This was very noisy outside. There was a door to next door in out room covered by a curtain but you could hear everything that was going on next door. We complained and was moved to another room the opposite end of the hotel. However there was hairs in the bath. Tissue in the wardrobe and a big draft through the windows which resulted in being cold all night as there was no extra blankets. And to top it all off the cleaner walked in early when check out time wasn't until 12. Will not be staying there again!

  • Stayed: March 2013, traveled as a couple
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Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachaelMitchell, General Manager at Worcester Whitehouse Hotel, responded to this reviewResponded March 26, 2013

Thank you for your recent review; I am sorry that your stay was less than satisfactory during your recent visit. Please be assured that I will investigate the points you raised in order to prevent a recurrence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Worcester Whitehouse Hotel

Address: 62 Foregate Street, Worcester WR1 1EA, England
Location: United Kingdom > England > Worcestershire > Worcester
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Worcester
Price Range: $64 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Worcester Whitehouse Hotel 3*
Number of rooms: 84
Official Description (provided by the hotel):
Built in the 16th century, this former coaching inn is adjacent to Foregate Street train station and located in the heart of this historic and vibrant city. Stay at our hotel and enjoy all that this cosmopolitan city has to offer such as its wealth of independent shops and restaurants, walk along the River Severn and view the Swan Sanctuary or choose to visit the tourist attractions which are all within walking distance such as Worcester Cathedral, Tudor House, The Commandery, Worcester Porcelain Museum and Worcester Museum and Art Gallery. It is also situated near Worcestershire County Cricket ground, a stone's throw away from the cathedral and the racecourse. ... more   less 
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