We visited as a family with a baby, 2 older kids & 3 adults. We were too squashed in the booth we were shown to, and everyone has to get up when the person on the inside wants to get to the salad bar. The kids selected off the £10 special menu allowing them to have refill soft drinks & an adult ice cream sundae. We literally had to plead to get the "special refill glass" that the waitress insisted we use. But apparently only the bar staff can issue these; we'd finished the main course before they arrived. When the kids ordered their ice-cream sundaes, they arrived as the kids' editions. Admittedly they don't need huge portions, but I had paid for the adult meal, not the kids.
I also think cleanliness is a big issue. The ornaments are covered in cob webs & the baby changing facilities are filthy. Ladies' loos are also well past their best.
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