We have stayed at the Abbey a few times now, it is in a lovely location with beautiful views and very local to the shops and Theatre. Rooms are nice and very clean. Breakfast is excellent, the bar area if very comfortable and the bar and restaurant staff are helpful and friendly, however, the hotel is let down a little by the reception staff who might benefit from a little customer care training and maybe a little lesson on how to smile at customers.
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- Also Known As:
- Abbey Hotel Malvern