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“Abbey to review”
Review of The Abbey Hotel

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The Abbey Hotel
Ranked #5 of 10 Hotels in Great Malvern
Certificate of Excellence
Tewkesbury, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Abbey to review”
Reviewed January 23, 2013

Excellent location with easy access onto the Malvern hills. January is obviously a quiet month as for dinner the restaurant waas closed and we had to eat in the lounge /bar. On the whole the food was good and reasonably priced and the breakfast was also a good standard. The full english was unusual in that the baked beans were steaming - normally in my experience they are lukewarm at best! Rooms were comfortable although we couldn't turn the heating down so slept with the window open. Overall I would say good value right at the heart of Gt Malvern and great if you've gone there to walk the hills.

  • Stayed January 2013, traveled as a couple
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    • Sleep Quality
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Helpful?
1 Thank Drajwhittaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,119 reviews from our community

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Birmingham
Level Contributor
107 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 21, 2013

We stayed for a night having booked to watch 'Abigail's Party' at the theatre - a play set in the seventies - which is a bit what The Abbey felt like!
It's style, carpets, lights and elements of the service looked slightly dated - with a sensitive refresh this could be a fabulous hotel.
Our room overlooked the abbey, very impressive & atmospheric but the bells ring every hour which is a tad wearying at 2,3,4,5,6 & 7am...
Breakfast was excellent with obliging, attentive service.
We'd consider staying again especially if going to the theatre.

Room Tip: If sleep is important don't overlook the abbey!
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  • Stayed January 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upminster, United Kingdom
1 review
Reviewed January 6, 2013

Had a superior room at The Abbey and what a lovely all-round experience. Despite what we had read from other reviewers, we found our room was very, very clean with a 'huge' bed, electric fan, all the other conveniences you would expect (toiletries, tea/coffee making facilities, trouser press, tv etc). We were in the modern extension but had no 'noise' issues that others have experienced and I'm sure if we had encountered any major issues, that the very friendly staff including the cleaning staff, would have helped us sort them out. The breakfast was wholesome and included a huge variety of fresh juices, fruit, cheese and the traditional English. If I had one complaint it would be that the coffee was too weak! We had a wonderful stay and will definitely be visiting again as a base for further exploration of the Malverns this year. Highly recommend the Unicorn pub for its Ales and Benidictos for a delicious Italian meal.
Thank you 'The Abbey' for making our stay truly delightful.

Room Tip: Book a first floor superior room facing the hills at the back!
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  • Stayed January 2013, traveled as a couple
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Helpful?
Thank Devgene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 5, 2013

Booked the hotel for an overnight stay due to its location as a large group of friends and family were watching the excellent panto in the theatre just yards from the hotel.

It's a very big hotel with a conference centre and is a beautiful building and nestled between the Malvern Hills and the Abbey it is in a great setting.

However, the rooms, although spacious, are quite tired and were far too hot and very musky.

Breakfast was also very average.

Slightly disappointed with the hotel, which could be so much more.

  • Stayed December 2012, traveled with family
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Helpful?
Thank Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
2 reviews
Reviewed January 3, 2013

Our family party of fourteen stayed at the Abbey Hotel for the four day Christmas Package. The hotel is in a lovely location, nice shops & theatre close by, the staff were very attentive and helpful, food excellent with plenty of choice.Champagne breakfast on Christmas morning, plus a visit from Father Christmas It was great value for money with lots of complimentary extras, I would definitely recommend it, would love to come back in the summer and walk the hills.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank helenallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luton, United Kingdom
2 reviews
Reviewed December 30, 2012

The Abbey Hotel is a lovely hotel, I stayed there on a four day Christmas package with family. The staff were very friendly and helpful and my room was very spacious,clean and comfortable. There was a very good choice of meals and never went hungry with their portions. The hotel was in an excellent location with shops, theatre and cinema nearby and the lovely old Priory next door.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank tjwray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHELTENHAM
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 30, 2012

If it was not for it's magnificent setting, this hotel would have very little to offer.
The hotel is tired & the public areas lack warmth both in temperature & ambience.
Our bedroom was fine, spacious & clean with a very large comfortable bed.
The food was standard & the service poor. We had to wait a good thirty minutes between our main meal & dessert & then served only when we asked .
Similarly when we arrived we sat in the lounge & had to ask to be served at least twice & were told we would have to wait !!!
But by far the most negative aspect is the staff. From reception staff to waiters they all appear aloof, disgruntled by any request & quite snappy at times !!!! They have certainly not been taught the golden rule of service with a smile !
Would I stay again? Yes because its cheap & we have family in Malvern. Would I recommend it NO!!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SALW217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Abbey Hotel

Property: The Abbey Hotel
Address: Abbey Road, Great Malvern WR14 3ET, England
Phone Number:
Location: United Kingdom > England > Worcestershire > Malvern Hills > Great Malvern
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #5 of 10 Hotels in Great Malvern
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Abbey Hotel 4*
Number of rooms: 103
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Also Known As:
Abbey Hotel Malvern

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