We had carefully selected this hotel for a four day autumn break, following the good reports in Trip Advisor. We weren't disappointed. This is a luxurious large town house in fabulous landscaped gardens with lots of atmosphere. Absolutely beautiful lounge and bar with a great deal of thought in the design.
The staff were efficient and friendly and having booked a superior room (noting comments about sizes of standard ones) we were happy with the size and the furnishings. The small bathroom was immaculate and nice toiletries supplied, which were renewed each day as was the tea, coffee and luxury biscuits.
We were a little surprised that there was one standard sized double bed and one small single which meant that the double was rather too small for both of us so we had to revert to using both although the single was really on the small side. This said, both were of reasonable comfort.
The food at dinner in the beautiful restaurant on the 2 nights we dined, was lovely and of excellent quality, and was also good value at £20 for 2 courses....We paid the extra and had puddings which were also superb, plus coffee and petitfours in the lounge...lovely. Expensive but not excessively so, as was the bar bill.
The breakfasts were of acceptable standard apart from on our first morning we found that the chopped fruit salad had gone fizzy and on the turn. This was reported to the waitress who immediately took it away and brought some fresh. Unfortunately on our fourth day, I found once again that the fruit was also well past its' best, soft and fizz yagain. Another strange point about the breakfasts was that when having the bacon and egg option it seemed that the policy was to allocate only half a mushroom on each plate. (They may have been quite large before cooking but not afterwards)
On our third day we found that the flat screened tv on the wall of the bedroom was stuck on BBC 1
I reported this to the waitress in the morning and was told that this would be looked at. Upon returning to the room late afternoon nothing had been done. Luckily after a bit of research and half an hour's trouble, we were able to fix it ourselves.
We very much enjoyed our stay and obviously these were only minor points. In our 4 days we did not actually meet with either of the owners who may of course have been very busy, but have found that in similarly small family run hotels both in UK and abroad, the owners and/or chef, have made the effort to at least have a couple of minutes hospitable chat with guests staying for a few days. Hector the dog was absolutely lovely and made up for this in part.!!
- Official Description (provided by the hotel):
- A Gothic Victorian hotel of character which has recently achieved the status of Runner-up "Hotel of the Year in Worcestershire 2016 ". The hotel also hosts the popular and inovative L'amuse Bouche Restaurant, an award winning French themed restaurant set on the side of the Malvern hills. Awarded its original 2nd AA rosette for culinary excellence in 2008 it has now been awarded the title of Winner in the Eating Out Category of Restaurants in Worcestershire 2016 and will represent the county in the Visit England Finals. The hotel has just completed a full refurbishment throughout. Original features from the 1850's adorn many areas of the hotel. Family owned and run with 15 individually decorated and furnished rooms. Set in its own secluded grounds and with its award winning gardens (Overall winners of the "Heart of England in Bloom Awards 2010", hotel gardens) overlooking the Severn Valley. A short walk from the theatre and town centre. ... more less
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