We booked our room last October for this years Three Counties Autumn Show as rooms in the area get so booked up. We were welcomed at reception by a lady and taken up to our room (107) which overlooked the front area of the hotel. The room seemed to have everything albeit we could have had more tea bags. The hot water took an age to come through hot but we had plenty of time. We have a filtered water system at home as we hate the chemical taste of Thames Water. It seems that the Malvern Hills water has the same horrible chemical taste. Obviously the mains water doesn't come out of the Malvern Hills and is pumped here from somewhere else. Yes, the food was a little pricey for what you got but the restaurant had excellent ambience and you were not rushed. This could be because the bar area was manic with a shortage of tables. Being guests we wanted a drink and it was too chilly in the evening to sit outside. We had a restaurant table booked for later in the evening but we got the impression from the staff that we were taking up valuable eating space. There is another room but this was full of noisy children which we didn't want as we wanted some peace. The breakfasts were well cooked with a good choice of yogurts, cereal and fruit from the buffet. The only down side was the attitude of one of the male staff (not the one with glasses - he was excellent). On paying the bill we were not given a breakdown of charges - just a total for the days eat and drink. His words where "You will bring the key back". After checking the room I stopped to tell him that we had enjoyed our stay and he never even looked up or said anything. So rude and bad manners.
- Official Description (provided by the hotel):
- Here at the Malvern Hills we look forward to welcoming you for a relaxing break, delicious meal or a quiet drink in front of the fire. The Malvern Hills Hotel nestles high on the majestic western slopes of the Malverns, in the heart of an area of outstanding natural beauty. ... more less
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- Also Known As:
- Hills Malvern