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“Great Weekend”

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Malvern Hills Hotel
Ranked #7 of 10 Hotels in Great Malvern
Certificate of Excellence
London, United Kingdom
Level Contributor
89 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Great Weekend”
4 of 5 bubbles Reviewed September 29, 2013

We booked our room last October for this years Three Counties Autumn Show as rooms in the area get so booked up. We were welcomed at reception by a lady and taken up to our room (107) which overlooked the front area of the hotel. The room seemed to have everything albeit we could have had more tea bags. The hot water took an age to come through hot but we had plenty of time. We have a filtered water system at home as we hate the chemical taste of Thames Water. It seems that the Malvern Hills water has the same horrible chemical taste. Obviously the mains water doesn't come out of the Malvern Hills and is pumped here from somewhere else. Yes, the food was a little pricey for what you got but the restaurant had excellent ambience and you were not rushed. This could be because the bar area was manic with a shortage of tables. Being guests we wanted a drink and it was too chilly in the evening to sit outside. We had a restaurant table booked for later in the evening but we got the impression from the staff that we were taking up valuable eating space. There is another room but this was full of noisy children which we didn't want as we wanted some peace. The breakfasts were well cooked with a good choice of yogurts, cereal and fruit from the buffet. The only down side was the attitude of one of the male staff (not the one with glasses - he was excellent). On paying the bill we were not given a breakdown of charges - just a total for the days eat and drink. His words where "You will bring the key back". After checking the room I stopped to tell him that we had enjoyed our stay and he never even looked up or said anything. So rude and bad manners.

Room Tip: Car parking can be an issue as there are a few staff cars taking up room.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobertKent73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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423 reviews from our community

Traveler rating
    198
    136
    31
    26
    32
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Worcester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed September 15, 2013

Family lunch on Sunday 15th September - 4 of our party had the beef , portions of beef very small one plate served with congealed gravy (replaced once asked). We told 3 different members of staff that we were unhappy with our meals 3 apologies however nothing was done. The only reason I am writing this is we are spoilt for choice in Malvern/Worcester for Sunday lunch and the experience makes you wish you had stayed at home!

  • Stayed September 2013
    • Location
    • Cleanliness
Helpful?
5 Thank Tanya2906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 15, 2013 via mobile

Stayed one night for our anniversay, good location, nice room and great breakfast. After visiting the area next day came back lunch which was really nice with great service - would definitely stay again

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Theresa227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level Contributor
81 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed September 14, 2013

This place has a superb veranda beer garden. Lunch outside on a sunny day is fantastic.

The main restaurant is a bit pricy inside, but ok for for special occasion meals. I had one of the best steak meals here last month.

My favourite meal here is a cheese ploughman's bowl of chips and a chilled lager after a good walk on the hills.

Will visit again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank michael p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, United Kingdom
Level Contributor
70 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed September 14, 2013

This Hotel is great - right at the foot hills of the Malverns - ideal for those long weekend walks - food great and good portions, staff friendly and helpful. Room was modern, comfortable, clean and spacious. We will be back!

Room Tip: Only stayed in one room on the ground floor - it was fine, quite and easy access.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelinglight2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Malvern, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed September 11, 2013

As a local to the Malvern hills hotel for many years recently I have been very disappointed with the food. Last night I had fish & chips (used to be really good) The fish was very small but disguised with big batter that was that over cooked it was like pork scratchings. The portion of chips was small & tasted like cheep oven chips & the side salad was very small, one cherry tomato with a few over oiled leaves. I don't mind paying top wack for good food but £11.50 for this was a joke & £4.50 for a pint of Peroni is also a bit steep, London prices. Previous to this a week or so ago I had the locally made fantastically sounding burger, it was over cooked & dry, hard to swallow, chips & salad as above. I've given it a poor rating because of the food, it is a fantastic location & hotel but the food just lately really lets it down. Come on Malvern Hills Hotel get your act together & don't be greedy, people don't mind paying good money for good food in a great location. Another local told me that you now get your from Brake Brothers, I don't know if that's true but something's gone seriously wrong. The staff are still fantastic & friendly..........What a shame.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank Jeremy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Malvern, United Kingdom
Level Contributor
3 reviews
4 of 5 bubbles Reviewed September 8, 2013

Excellent food, very well presented, prices not far off normal bar food prices but a cut above what one normally gets, reasonably quick attention at the bar, dog welcome. We live locally and would go again having now tried it. ,

  • Stayed September 2013, traveled as a couple
    • Value
    • Service
Helpful?
Thank DRMPGH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Malvern Hills Hotel

Property: Malvern Hills Hotel
Address: Jubilee Drive, Great Malvern WR13 6DW, England
Location: United Kingdom > England > Worcestershire > Malvern Hills > Great Malvern
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #7 of 10 Hotels in Great Malvern
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Malvern Hills Hotel 3*
Number of rooms: 14
Official Description (provided by the hotel):
Here at the Malvern Hills we look forward to welcoming you for a relaxing break, delicious meal or a quiet drink in front of the fire. The Malvern Hills Hotel nestles high on the majestic western slopes of the Malverns, in the heart of an area of outstanding natural beauty. ... more   less 
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Also Known As:
Hills Malvern

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