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“UNBELIEVEABLE CUSTOMER SERVICE !!!!”

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The Wood Norton Hotel
Ranked #2 of 11 Hotels in Evesham
Certificate of Excellence
London
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“UNBELIEVEABLE CUSTOMER SERVICE !!!!”
Reviewed March 13, 2013

Myself & my other half had a nights stay here on Friday 1st March 2013 as part of a Travelzoo deal where you got a nights stay and a meal. We had a beautiful room and a reservation for dinner. At dinner my other half had pre-ordered some champagne which unfortunatley went to another table by accident. Our waitress Sammy Martin was so apologetic and dealt with the situation amazingly and was genuinely making sure we were happy. My partner also saw the Manager (Greg Cutter) as it was a special occasion and he was disappointed and what followed was the most amazing customer service we have ever had !! Greg took it upon himself to upgrade our room, send someone out to get flowers, chocolates and a bottle of champagne which were in the room when we were taken there. The room was out of this world as he had upgraded us to the bridal suite !!! I cannot recommend this hotel enough. Sammy & Greg made it the most amazing week-end ever for us and we cannot thank them enough. The actual hotel has had a 4 million refurb and opened in October and we found it absolutley beautiful and a truly wonderful night away. The food in the restaruant and the brekafast were faultless.. We will definatley go back !!!!!

Room Tip: Get a room in the main house if you can as it is so beautiful. There is also a mews attached so I f...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Paxpenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver C, General Manager at The Wood Norton Hotel, responded to this review, March 30, 2013
Thank you so much for your review of The Wood Norton.
I am so pleased my Management and staff rescued the situation and you enjoyed your stay with us.
We shall look forward to seeing you again.
With all good wishes,
Oliver Cooke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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956 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (279)
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chester
Level Contributor
198 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed March 8, 2013

A multi-million pound investment but lack of attention to implementation detail let it down.
We had the disabled room 301 (as requested) located in the annexe with walk in shower.
Modern fittings but the final touches were missed and it has been open 4 to 6 months.
A few items that hadn't been thought through are:
-no full length mirror in room although these exist in main building rooms but no offer of transfer on check in although other Travelzoo guests managed to achieve this by asking.
- No shower screen in en-suite yet towels on heated rail right next to shower.
- very small sink immediately next to toilet yet very large en-suite so could have made a lot better use of space with more thought.
- No shelf next to mirror.
- water everywhere when you turned the tap on and fix was to turn down pressure but then no hot water - quality control?
- large separate entrance room before bedroom with small double wardrobe that could have been turned into a very nice lounge area with minimal investment.
- sockets under table and hair dryer lead too small to use with no extension lead.
Yet multi-million pound now being spent on planting the large garden area - project priorities seem somewhat misplaced.
Staff were very pleasant and were being well trained.
Evening meal was a bit of a disappointment although the cooked breakfast was superb despite the quite limited cereal options. However paying an additional £4 for salmon and eggs didn't seem right. Staff belieeved they were providing silver service but didn't seem to recognise that what they provide and what customers expect for this aren't necessarily the same.

Overall it just lacked that final finese so hopefully the hotel will take on board the customer feedback and will become top notch.

Room Tip: 301 is immediately next to the boiler room so can be quite noisy.
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  • Stayed February 2013, traveled as a couple
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank chchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver C, General Manager at The Wood Norton Hotel, responded to this review, March 30, 2013
Thank you so much for your response.
So much of the attention to detail you mention is or already has been addressed. I do take all feedback very seriously and all that can be rectified immediatly generally is, though some items take a litlle longer to plan and execute..
I dop hope we can expect to see you back in Worcestershire - perhaps later in the season to see the gardens?
With all good wishes,
Oliver Cooke.
General Manager
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Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 8, 2013

We were lucky enough to find a great deal for this hotel and enjoyed both the food and the hotel even though we are local to Evesham . Staff were very attentive , food was of excellent quality and our room was exceptionally clean and tastefully decorated .

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JanFord1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver C, General Manager at The Wood Norton Hotel, responded to this review, March 29, 2013
Thank you so much for your review, I am so pleased you enjoyed your stay with us!
As you are local, our terrace furninure has now arrived, and when the weather will allow, the gardens will grow and we shall offer alfresco dining on the terrace - a real winbdow on Worcestershire!
We shall hope to see you again soon.
With all good wishes,
Oliver Cooke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 8, 2013

I booked the weekend away with a travelzoo deal to celebrate my husbands birthday. The deal included B & B evening meal and cream tea on arrival and was very very good value.
I had called ahead to arrange champagne in room on arrival. We were booked into the Pear Tree annex and on entering room i realised there was no champagne...I rang reception as I was angry that no surprise had been arranged as requested and the receptionist immediately apologised and upgraded us to a fantastic room in the main house...It was pure luxury...Roll top bath and enormous walk in shower! Lovely!
The Hotel is absolutely gorgeous, with fantastic wood panelling and beautiful carvings...It would be perfect if not for a couple of small niggles - The bedroom had no mirrors and plug sockets were not in convenient places...Kettle ended up on the floor as no sockets near tables. There was no toilet roll holder and nowhere to place toiletries near bath. The air conditioner seems to turn itself on randomly??
We stayed two nights and on both occasions the menu was exactly the same...Only three choices and as I dont like fish or goats cheese i only had the option of the same meal on both nights...In the end we drove to Evesham and had a lovely curry.
The dining room was beautiful and service impecable - A very luxurious experience even if the food was a little scarse (cube of meat, smear of potato and one carrot) it was very tasty.
Breakfast was plentyful and tasty and enjoyed a game of snooker in the evening.

This Hotel could be amazing and could charge a fortune if it were not for these few niggles.
All in all we had a lovely time though and if it hadnt been so cold it is the ideal place to explore the Cotswolds.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RedFox574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver C, General Manager at The Wood Norton Hotel, responded to this review, March 29, 2013
Thank you so much for your review following your recent stay at The Wood Norton.
I am so sorry we failed with your request for the bottle of Champagne on arrival, that indeed was not a very good start to your stay, though I am very pleased we managed to rescue the situation somewhat with an up grade to one of the Hall rooms!
Regarding other points you mention, we do take all our feedback very seriously and each of the points you mention will be addressed, indeed some already have!
I do hope we shall see you in Worcestershire again before too long.
With all good wishes,
Oliver Cooke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 7, 2013

We stayed at the Wood Norton for one night last weekend, and really enjoyed our time there. We had a room on the top floor of the main hall, which was nicely decorated, clean and had everything we needed. The bed was very comfortable, and the room had the best shower we’ve probably ever experienced! We were a bit worried beforehand about a lack of a mirror as other reviewers have mentioned, but we were pleased to find one in the bedroom – but it did cover the plug sockets and had to be pulled away from the wall to access them (leaving marks on the paint where others had obviously done the same thing). The only other downside was the air conditioning system which kept switching itself on during the night – the temperature was fine but the noise was a bit annoying and we couldn’t work out how to stop it.

Dinner in the restaurant was lovely, the atmosphere was good and the food was of a high quality and very tasty (especially the dessert plate!) Breakfast was also good, with just a couple of slight issues; it would have been nice to have a greater selection of fruit, and we found it a bit strange that milk for tea and coffee seemed to be brought on a tray with the toast – we chose not to have toast, but as the milk came with it we didn’t get any brought to us. Maybe we were unusual but this didn’t seem a very logical way of doing things, and made it easier for staff to miss it.

Overall, the slightly negative points are only small niggles and didn’t spoil our stay at all, but could probably be easily remedied to make the hotel as special as it seems to be aiming for. All the staff we met were friendly and helpful, and the location is excellent – the views will be even nicer in better weather, and it was very easy for us to explore a lot of the Cotswolds and Stratford upon Avon while we were staying there. We’d be very happy to stay at the Wood Norton again, and would definitely recommend it.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lu194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver C, General Manager at The Wood Norton Hotel, responded to this review, March 8, 2013
Thank you so much for your kind review of your recent stay at The Wood Norton.
I do share all feedback with the entire team, and the 'niggles' you mention noted and largely rectified.
We shall look forward to seeing you again in due course.
With all good wishes,
Oliver Cooke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 4, 2013

Stayed here for one night on an offer, which included scones and tea on arrival, dinner, bed and breakfast. Check-in was efficient, if not over-friendly, but we had to ask about the scones and tea, as it was not offered. Our choice of time to eat was already booked up, so we had to opt for 6.30pm. Dining room was most impressive. Choice of menu was limited, just 3 choices for starters, mains and deserts, which was a little disappointing. Food was beautifully presented, but miniscule portions. The cooked part of the breakfast which was ordered was nice, but disappointed in the choice of cereals and fruit.

Our room was in the mews, and was fully accessible for those with disabilities, so it was very disappointing to find a wet room with shower and seat, rather than a bathroom with a bath. The lack of a mirror in the bedroom is a glaring omission, as you can't dry/straighten your hair without needing to look in a mirror.

Would I recommend the hotel? No. There is something missing - whether it's the reception, the poor choice of menu, or the fact that they seem to begrudge providing food (the scones/tea which had to be asked about, the 2 tiny vegetables on the plate which were classed as "baby vegetables", or the lack of choice at breakfast. It's a shame, as the hotel building is stunning, and the grounds will be lovely, when they are finished.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cheshire764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver C, General Manager at The Wood Norton Hotel, responded to this review, March 8, 2013
Thank you very much for your review following your recent stay at The Wood Norton.
I am so sorry we failed to impress you in a number of areas. I do discuss all feedback with my team as part my committment to maintain and improve standards.
We are still a releatively new hotel, still developing our style and improving our standards, and I guess that process will continue for a while yet.
I would urge you to give us another chance, and would be very happy for your to contact me personally to make the arrangments on your behalf.
With all good wishes,
Oliver Cooke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
midlands
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 4, 2013

We have just returned from a weekend away at The Wood Norton, we booked the night away with friends off the internet, 1 night B&B and 3 course evening meal, including cream tea on arrival.
After reading previous reviews concerning the popularity of the restaurant we phoned the hotel in advance to book a table which we were glad we did as two weeks before going we could only get a table for 4 persons for either 7.00pm or 9.30pm.
The food on the night was of a really good standard, may be slightly nouvelle cuisine, but still adequate as we had eaten a bar meal (Club sandwich) in the bar that afternoon before our cream tea.
The staff were really friendly and helpfull, a credit to the Hotel, telling us the history of the building when asked, bags and cases taken up to our rooms as the rooms were not quite ready on arrival.
All in all a thoroughly enjoyable weekend and well recomended, would love to visit again in the future when the leisure/spa is built and the gardens more established.
Tiny negatives, which I must hasten did not spoil our stay.....were maybe biscuits to be provided with the tea/coffee making facilities in the room, as previous reviews have stated lack of full length mirrors in the room (We stayed in the Pear Tree room...very clean,comfortable and adequate for our needs), and also a covered walkway from the Pear Tree rooms to the main building would be an idea, though this did not matter to us as the weather was really nice on our night.
Also the bar food was delicious, and we thought good value, (£6.96 for club sandwich and a small portion of chips), but drinks slightly on the expensive side even for a hotel of this standard (£5.95 for a bottle of Magners over ice).
These issues aside, and may I say these are only nit picks, not at all spoiling our stay in any way.....we would not hesitate to recomend this hotel for anyone looking for a weekend away in the Cotswolds.

Room Tip: Good idea to book restaurant table in advance...even if on a package including evening meal.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank claret_an_blue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver C, General Manager at The Wood Norton Hotel, responded to this review, March 8, 2013
Thank you so much for your kind review following your stay at The Wood Norton.
I am so pleased you enjoyed your stay, happily the mirror saga is now reaching its conclusion and they should be here in the next ten days or so.
We shall hoe to see you again before too long.
With all good wishes,
Oliver Cooke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Wood Norton Hotel

Property: The Wood Norton Hotel
Address: Worcester Road, Evesham WR11 4YB, England (Formerly Wood Norton Hall Country House Hotel)
Location: United Kingdom > England > Worcestershire > Evesham
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in Evesham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Wood Norton Hotel 4*
Number of rooms: 50
Official Description (provided by the hotel):
The Wood Norton Hotel & Restaurant , the former home to French Royalty, is a glorious Grade II listed, four star country house hotel. Set in its own grounds the hotel looks over the beautiful Vale of Evesham to the nearby Cotswold Hills.50 rooms and suites with beautiful public areas, large ornate gardens, and public areas. ... more   less 
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Also Known As:
Wood Norton Hall Country House Hotel And Restaurant
Wood Norton Hall Country Hotel
The Wood Norton Hotel Evesham, Worcestershire

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