To whom etc
Just had to contact you to complain about the Riiverside hotel Evesham. We booked via yourselves for two nights as we have a pre booked meal in Stratford tomorrow night (saturday) and wanted to see Stratford. We found the place with some difficulty at the back of beyond (its 12 miles from Stratford) Initially it looked ok on arrival, apart from some guys doing major car repairs in the car park! but with no-one to greet us on reception - except a stench from the open boiler room nearby! - a lady in non uniform (we assumed she was the owner) eventually turned up to show us our room - she then told us most of the hotel was taken by a wedding party tomorrow (saturday) which bothered us somewhat (from past experience!) but, due to your 24 hour notice cancellation policy and the fact we were tired, decided to stay the first night and asked to cancel the second.
We went out to eat as the restaurant appeared deserted and on our return realised how poor the accommodation was. With rotten window frames bathroom window pane was seperated frome the frame and a magnificent cobweb dangling from the light fitting, no hot water from the basin (It eventually worked this morning) and out of date PAT testing (expired June 2013 on the sticker) there was unprotected unclipped fixed wiring coming from behind the radiator feeding the TV socket (I'm actually an electrician) stained carpet (photos to prove) and we even had to contact the hotel for some toilet paper which never arrived so we had to borrow from a vacant room! There were not even tea making facilities in our room - just a communal set up in the corridor with one cup!! All this for £187 for two nights!!!
We decided we'd had enough and checked out without breakfast. As we did so I made my feelings clear to the proprietor - her response was "what do you expect for £20 each plus vat and breakfast!" She also thought she'd done us a favour by cancelling the second night!
Probably the worst Hotel we have stayed in.
Our eagerly anticipated weekend was ruined as we cancelled the meal and returned home.
We have used booking.com before but never with any problems - but I did feel like refusing to pay on this occasion.
Complained to booking.com who washed their hands of it. NO REFUND!!!
Eileen & Jeff Biddle
- Also Known As:
- Riverside Hotel And Restaurant
- Riverside Hotel Evesham
- Riverside Hotel & Restaurant Evesham, Worcestershire